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Repair Manager (Aldinger)

Dallas, Tx

We are seeking a Repair Service Manager to join our scale/repair team at Aldinger, an Accredited Labs company. 

As the Repair Service Manager, you will be responsible for managing the day-to-day operations of our industrial scale and weighing team.  This position manages a team of Repair Technicians and Assistant Service Managers and will report to the Branch Manager.  In this position quality experience, customer focus and leadership capabilities are mandatory.  

Day-to-Day Responsibilities: 

  • Oversee the daily operations of the team’s repair and calibration process, including prioritizing workflows, managing staff schedules, and optimizing operational efficiency. 
  • Supervise the technicians’ activities to ensure adherence to quality assurance protocols and standards. 
  • Ensure that technicians are thoroughly trained and consistently perform accurate calibrations and repairs in line with corporate quality requirements. 
  • Collaborate with Sales Personnel to drive profitable revenue by identifying and developing new business opportunities, including pricing standards, cost justification (ROI), and training requirements. 
  • Develop and manage budgets, alongside continuous improvement plans to enhance the team’s performance. 
  • Act as the primary point of contact for customers, effectively communicating the value of our services, understanding client needs, and fostering long-term relationships. 
  • Maintain high customer satisfaction levels by delivering timely and effective solutions to inquiries and concerns. 
  • Ensure all customer and employee issues are promptly addressed and resolved through professional communication. 
  • Maintain a safe and positive work environment. 
  • Partner with corporate to manage recruitment, training, workload management, performance reviews, and conflict resolution for the team. 

Basic Qualifications:

  • 3+ years in a middle supervisory or management experience, preferably in a similar business or Service-related industry 
  • Demonstrated ability to lead a team and manage multiple priorities 
  • Strong knowledge of calibration policies, procedures, methodologies 
  • Competent in mechanical and electrical diagnostics and repair 
  • Excellent presentation, written, and personal communication skills 
  • Intermediate skills related to managing internal income statements 
  • Advanced quantitative and analytical skills with PC proficiency 
  • Must demonstrate excellent customer service and build customer relationships 
  • The ability to think creatively, take initiative, multitask and manage projects under pressure 
  • Must demonstrate self-motivation, initiative, honesty, integrity, and attention to detail 
  • Must identify best practices and bring innovation to the work environment 
  • Must be able to work a flexible schedule to support the business.   

Nice to Have: 

  • Professional experience in Indysoft
  • Working knowledge of quality documents such as ANZI/NCSL Z540-1, ISO 17025, ISO 9000, ISO 16949 

About Us:

Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction. 

We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location.

Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Accredited Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Benefits: 

We value our team and are proud to offer a comprehensive benefits package for all full-time employees, including:

  • Health Insurance – Comprehensive medical coverage to support your well-being
  • Dental Insurance – Preventive and restorative care to keep you smiling
  • Vision Insurance – Coverage for eye exams, glasses, and contacts
  • 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match
  • Company-Paid Life Insurance – Peace of mind with fully covered life insurance
  • Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off
  • Paid Holidays – Celebrate and recharge with paid company holidays
  • Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role

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