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Assistant Service Manager

Dallas, TX

We are seeking a technically skilled Assistant Service Manager to join our Repair Team. In this role, you will support the day‑to‑day operations of our field repair technicians with an increased emphasis on technical oversight, equipment knowledge, system accuracy, and diagnostic coordination. You will help ensure that calibrations, repairs, and service activities follow proper technical procedures, regulatory standards, and quality expectations.

As our Assistant Service Manager, you will work directly with customers and technicians to assign, coordinate, and manage jobs while also validating technical requirements, preparing documentation, and supporting troubleshooting efforts. You will ensure equipment is properly logged, inspected, configured, and assigned in our management software with high technical accuracy. This role is central to resolving operational and technical issues that arise in the field or lab.

You will collaborate closely with the branch manager and lead field technician to implement improved service processes, quality controls, and workflow efficiencies.

Day‑to‑Day Responsibilities:

  • Oversee the workflow and scheduling of all calibrations and repair work, ensuring technical requirements, standards, and documentation are met.
  • Schedule and dispatch field technicians based on skillset, certification level, and equipment type.
  • Inspect, receive, and create work orders for customer equipment, including initial technical assessment, verification of model/serial data, and identifying required calibration standards.
  • Assist technicians by reviewing calibration procedures, confirming required test equipment, and ensuring all tools meet current certification requirements.
  • Create technical quotes and estimates for calibration and repair services, including labor calculations, parts sourcing, and procedural complexity evaluations.
  • Organize purchase orders, coordinate parts procurement, or secure customer payments for services.
  • Maintain accuracy of asset records, calibration intervals, and service notes in the management system, ensuring technical traceability and compliance.
  • Communicate with customers by providing detailed job status updates, technical clarifications, or documentation corrections/amendments to certificates.
  • Support customers with questions about calibration standards, measurement capability, equipment performance, or troubleshooting outcomes.
  • Follow up with customers regarding upcoming calibration due dates, and provide guidance on technical scope, recommended intervals, and regulatory requirements.
  • Assist in developing or revising calibration workflows, technician checklists, and technical processes.
  • Participate in root‑cause investigations for recurring equipment issues, incorrect measurements, or process gaps.
  • Coordinate with the lead technician to ensure adherence to ISO/IEC 17025 practices, safety protocols, and quality management system requirements.

Basic Qualifications

  • Ability to routinely lift 50 pounds.
  • Strong attention to technical detail and the ability to work independently.
  • Solid understanding of mechanical, electrical, or metrology concepts (or willingness to learn technical calibration processes).
  • Excellent customer service skills with the ability to explain technical information clearly.
  • Excellent organizational, prioritization, and administrative skills.
  • Excellent presentation, written, and verbal communication skills.
  • A focus on high‑quality outcomes, accuracy, and operational efficiency.
  • Ability to multitask, problem‑solve, and manage multiple technical projects under pressure.

Nice to Have

  • Experience as a Coordinator, Scheduler, or Assistant Service Manager.
  • Hands‑on experience with calibration, repair operations, metrology, or technical service workflows.
  • Familiarity with ISO/IEC 17025, quality systems, or equipment certification practices.
  • Experience with service management systems, diagnostic tools, or calibration equipment.

About Us:

Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction. 

We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location.

Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Accredited Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Benefits: 

We value our team and are proud to offer a comprehensive benefits package for all full-time employees, including:

  • Health Insurance – Comprehensive medical coverage to support your well-being
  • Dental Insurance – Preventive and restorative care to keep you smiling
  • Vision Insurance – Coverage for eye exams, glasses, and contacts
  • 401(k) with Company Match – Plan for your future with our retirement savings plan and generous employer match
  • Company-Paid Life Insurance – Peace of mind with fully covered life insurance
  • Paid Time Off (PTO) – Enjoy a healthy work-life balance with paid time off
  • Paid Holidays – Celebrate and recharge with paid company holidays
  • Company-Provided Equipment – All necessary tools and technology supplied to help you succeed in your role

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