IT Operations Manager

THE ROLE

We are seeking an exceptional IT Operations Manager to join our Accredited Labs team. This is a unique opportunity to be part of a fast-growing team and have a direct impact in scaling and securing our technology ecosystem across a growing national network of calibration labs.

The ideal candidate will have deep hands-on experience across IT operations, cloud infrastructure, identity management, and business systems — paired with the drive to build scalable, secure foundations in a fast-moving, acquisitive environment.

This position is based out of Remote / Nationwide.

As our IT Operations Manager, you will be the owner of day-to-day IT operations — managing our MSP, network and cloud infrastructure, identity platform, and core business applications. This role is pivotal in enabling Accredited Labs to scale securely, integrate newly acquired sites quickly, and deliver consistently high-quality service across our network. Reporting to the Sr. Director, IT, you’ll partner closely with the Director of Integration, Operations, Finance, Quality, and Marketing teams.

DAY TO DAY RESPONSIBILITIES

• MSP & Vendor Management: Own the relationship with our Managed Service Provider, setting expectations, SLAs, and priorities across help desk and end-user support, network and firewall / NOC, server and cloud administration, and security and compliance operations. Hold vendors accountable, review tickets and performance, and escalate effectively.
• Network & Infrastructure: Manage the design, health, and performance of corporate and lab networks (LAN/WAN, Wi-Fi, VPN, firewalls, switching). Oversee physical and virtual server infrastructure, storage, and backup/DR across our locations, ensuring uptime, capacity, and resilience as we add sites.
• Cloud Infrastructure & AWS Consolidation: Administer our cloud footprint across Microsoft 365, Azure, AWS, and Google Workspace / GCP, and lead the consolidation of cloud infrastructure onto AWS as our standard platform. Manage tenants, accounts, networking, cost, configuration, endpoint management (Intune), and configuration drift across environments.
• Identity & Access Management: Own JumpCloud as our identity management platform — directory, SSO, MFA / conditional access, device trust, and user lifecycle automation. Drive least-privilege access, identity hygiene, and clean onboarding and offboarding across all systems.
• Systems Administration & Integration: Serve as the primary administrator for key business applications (NetSuite, IndySoft, Salesforce, HubSpot), managing user accounts, permissions, security settings, system updates, and data hygiene. Implement, monitor, and maintain integrations between platforms using APIs and integration tools.
• IT Security & Endpoint Operations: Partner with the MSP to operate our security stack — EDR, email security, vulnerability management, patching, backup integrity, and incident response — keeping endpoints and servers healthy, current, and protected.
• User Support & Enablement: Provide Tier-2 / Tier-3 support to internal teams as the escalation point above the MSP. Troubleshoot and resolve complex issues and develop training resources and documentation to improve user adoption and proficiency.
• Process Automation & Continuous Improvement: Identify workflow inefficiencies across IT operations and the business systems stack, and recommend or implement system enhancements, customizations, or automation to improve operational productivity.
• M&A and Site Integration: Lead the IT side of integrating newly acquired locations — networks, identity, endpoints, applications, and data — onto our standard stack on a predictable timeline.
• Stakeholder Collaboration & Team Growth: Work with third-party consultants, integration partners, and software vendors to escalate complex issues and drive timely resolutions. Partner internally with Operations, Finance, and Quality teams to align technology solutions with business priorities. As the environment scales, hire and lead a small internal IT team.

BASIC QUALIFICATIONS

• 5–8+ years of progressive experience in IT operations, infrastructure, or systems administration, including direct ownership of network and cloud environments.
• Demonstrated experience managing a Managed Service Provider or external vendors against SLAs, including help desk, network/NOC, and security operations.
• Hands-on administration across Microsoft 365 / Azure, AWS, and Google Workspace / GCP, with experience leading or contributing to a cloud consolidation or migration onto AWS.
• Experience administering an identity management platform such as JumpCloud, Okta, or Entra ID — SSO, MFA / conditional access, directory, and lifecycle automation.
• Strong networking fundamentals: firewalls, VLANs, VPN, Wi-Fi, and multi-site connectivity.
• Hands-on experience with Salesforce and NetSuite; familiarity with IndySoft, HubSpot, or similar platforms a plus.
• Working knowledge of APIs, ETL tools, or middleware solutions, and a basic understanding of database concepts.
• Strong communication skills, written and verbal, with a proven ability to translate technical issues into business language for non-technical stakeholders.
• High attention to detail, strong problem-solving capabilities, and a proactive mindset.
• Demonstrated ability to prioritize tasks, manage multiple projects simultaneously, and thrive in a fast-paced, multi-site environment.

NICE TO HAVE

• Bachelor’s degree in Information Systems, Computer Science, or a related field preferred.
• Relevant certifications (e.g., Microsoft / Azure, AWS, Cisco / network, Salesforce Administrator, NetSuite Administrator) a plus.
• Experience integrating IT environments through M&A or multi-site rollouts.
• Experience supporting lab, manufacturing, or instrument-connected environments.

WHY JOIN US

This position offers a unique opportunity to be at the operational core of a fast-growing, private equity-backed national network. You’ll own the full IT stack — MSP, network, infrastructure, cloud, and the business applications that run the company — in a complex, acquisitive environment. Your contributions will directly impact our scalability, security, and service quality, positioning you for future career growth and team leadership as our technology ecosystem evolves.

BENEFITS

ABOUT US

Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction.

We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, we maintain the personalized service customers depend on and deliver a consistent, compliant experience across every location.

EQUAL OPPORTUNITY EMPLOYER

Accredited Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Accredited Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.