Partner Manager
About our team
About the role
The Operations Team is responsible for building and managing a scalable operating environment for a fast growing mobile payment app with multiple, external partners and internal, cross-functional stakeholders. As Partner Manager, You will be responsible for delivering operational excellence in multiple areas including the following: managing key external partners, driving operational projects, investigating operational issues, participating in cross functional initiatives, and supporting product development through partner alignment.
What you'll do
- Establish yourself as the key Operations resource within Accrue. Collaborate with the Product Manager who leads the product roadmap.
- Identify and deliver on operational improvements to existing processes and design new processes to sub-linearly scale the Operations of a scaling product.
- Own and optimize some of the partnerships through detailed and proactive partner management, working with partners to define, iterate, stabilize and enable new initiatives and features.
- Perform transaction investigations, drive partner escalations / follow up and handle internal escalations from numerous cross functional partners.
- Influence the selection and onboarding of new partnerships in concert with the strategic management function
- Collaborate with partners - both internal and external - to improve points of failures, resolve partner incidents, document processes and drive accountability / performance in line with contracts
- Manage partners through recurring reviews to ensure continuous improvement
- Collaborate across multiple internal partners including Product, Engineering and Design
- Analyze multiple sources of data to inform business decision decision making and optimize Operations
What you'll need
- 5+ years of operations and/or partner management experience, preferably in a fast moving technology or financial services company
- Experience with developing and evolving processes to ensure scalability with a high volume product.
- Deep analytical skills that can drive the development of reporting, tools and other business processes to smooth operations and enable analysis of nascent industry movements
- An ability to lead cross-functional initiatives and interact across diverse roles including engineers, business partners and management
- Workable skills in SQL and a love of finding efficiencies and problem solving through data analysis
- Strong written and verbal communications skills that can skillfully articulate issues and insights
- Strong relationship building skills with leaders and technical teams to drive results
- Consistent ability to get things done through influence while building upon your network
- The ability to develop consensus and drive stakeholders to a decision
- Familiarity and/or experience in e-commerce, financial services or payments preferred, but not required
Benefits & Perks
- Robust health benefits packages (2 of our 4 medical plan options cost $0 for full family coverage)
- An empathetic team that values mental wellness and work/life balance
- A brand new NYC office!
- Ground floor opportunity to bring a product to market that helps people in a way that doesn't exist today
Salary Information
The range listed below is just one component of Accrue's total compensation package; This role will receive a competitive salary + benefits + equity. The salary range is for US-based employees located in the listed market. Other benefits include those listed above such as healthcare and 401 with 3% contribution.
Salary Range
$115,000 - $145,000 USD
Accrue Savings is an equal opportunity employer committed to fostering an inclusive, innovative environment. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at talent@accruemoney.com.
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