Patient Access Coordinator

At the Achievement Center of LECOM Health, we believe in those we serve as much as we believe in those who serve. If you’re looking for a place that invests in your growth and values your contributions, come join us! Together, we can help ensure that any child, through any challenge, can achieve.

• Recognized as a 2025 Best Place to Work by The Nonprofit Partnership's Nonprofit Excellence Awards, we're proud of the culture we've built - one where our team feels supported, celebrated and inspired to do their best work every day.
• More than a Century of Service: Since 1923, we’ve built a legacy of making a meaningful impact on children’s lives—stability you can trust.
• Employee Engagement Above the Benchmark: We consistently score above national benchmark for employee engagement. Our team is happy, mission-driven, and supported, fostering a positive and uplifting workplace.
• Flexibility & Fun: Enjoy a work environment that values your well-being, offers flexibility, and encourages a sense of humor along the way.
• Mission-Focused Impact: Be part of helping any child overcome challenges, knowing your role truly matters.
• Feel Valued & Grow: With annual professional development dollars, tuition discounts, and year-round trainings, you’ll find real opportunity for professional growth and personal fulfillment.

Position Description:

The Patient Access Coordinator serves as a member of a centralized triage and referral line, under Project LAUNCH. Duties include centralized scheduling, managing referrals, and assisting clients / families with resources needed to support their service needs and overall mental health. This role prioritizes a trauma-informed and culturally competent comprehensive approach to understanding and working with individuals in need of mental health support. Information is gathered via phone triage assessments in order to assist the individual or family in linking with needed services and support, including provision of information about support that may not be provided through LECOM Health System.

All duties are completed with strict confidentiality and in compliance with HIPAA and other agency, state, or federal rules. This position is responsible for completing assigned action steps that accomplish the goals and objectives associated with required activities as set forth in the Project Narrative and reports to the Centralized Access Supervisor. 

Responsibilities:

• Assesses the needs of children, adults, and families while adhering to HIPAA and all confidentiality requirements. Serves on behalf of a centralized intake and referral line. 
• Processes referrals that may be initiated by the individual, family, internal LECOM providers or programs, or external stakeholders, gathering needed information on the specific needs and preferences for services and supports and providing information to ensure referral sources are made aware of any barriers to timely linkage to care.
• Completes client registration, authorization and eligibility determinations. 
• Provides families with information regarding available LECOM Behavioral Health or Physical Health services, reviewing steps to access care.
• Schedules appointments as assigned to assist individuals and families in completing necessary intake assessments or evaluations necessary to access care.
• Upholds trauma-informed perspectives and practices while completing activities and during interactions with others.  
• Actively and positively supports the mission and values of the agency and positively contributes to workplace culture by demonstrating behaviors and attitudes consistent with the Guiding Principles of the organization.
• Participates in any required SAMHSA meetings, audits, trainings, or other events as assigned.
• Participates in committees, other grants or special projects, and all other duties as assigned.
• Maintains professional relationships with community service providers, stakeholders, and all referral sources.

Requirements

• A high school diploma; as an associate’s degree or higher in business administration, billing, or a human services field is preferred.
• Two (2) years’ experience working within a child-serving system, front desk or customer service position is required; two (2+) years’ experience working within a child-serving system, customer service, patient registration or medical billing is preferred. 
• Multilingual/cultural diversity experience is a plus. 

Why join the Achievement Center of LECOM Health?

Compensation: ACLH offers a competitive salary based upon experience.

Time Off: 8 Paid holidays in addition to generous vacation, sick, and paid time off.

Professional Advancement: Professional development opportunities and dedicated training budget.

Benefits: 

• Medical Insurance
• Home Host option* – waived co-pays and deductibles when utilizing LECOM physicians and Millcreek Community Hospital.
• *When using the Home Host benefits, all copayments and deductibles are waived with the exception for advanced diagnostics, certain types of therapy, durable medical equipment, infertility treatment, transplants, and certain surgical expenses.
• Highmark BC/BS Medical Insurance
• Employee only coverage costs only $70/month and family is only $320/month!
• Dental Insurance
• BAI Insurance
• Employee coverage is only $10/month and Family coverage is only $27.20/month.
• Vision Insurance.
• Life Insurance, Long-Term Disability and AD&D are provided at no cost to you.
• Various other elective benefits are available such as Identity theft protection, Short-Term Disability, travel insurance, pet Insurance, etc.
• Employee Assistance program (EAP).
• Employee Referral program.

Retirement: 403(b) Savings Plan enrollment with company match up to 6% of your pay after one year of employment.

• Returning employees may take advantage of the retirement match immediately or earlier than one year.

Wellness: No cost Employee Assistance Program, discounted membership to LECOM Wellness Center, and a dedication to work/life balance.

Student Loan Forgiveness:  We are a recognized 501(c)(3) nonprofit which qualifies for Public Service Loan Forgiveness (PSLF) program.

Bilingual individuals are encouraged to apply.

The Achievement Center of LECOM Health commits to further living our values of inclusion and compassion and to strengthening policies and practices that better demonstrate social responsibility, diversity, inclusion equity, and cultural humility. We are committed to continuously listening, learning, and growing. We believe that an informed, diverse, and representative workforce will help everyone achieve more and do better.

We are an Equal Employment Opportunity employer and we do not discriminate against any employee or applicant because of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.