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Centralized Scheduler

4950 West 23rd Street, Erie, Pennsylvania, United States

 

At the Achievement Center of LECOM Health, we believe in those we serve as much as we believe in those who serve. If you’re looking for a place that invests in your growth and values your contributions, come join us! Together, we can help ensure that any child, through any challenge, can achieve.

  • Recognized as a 2025 Best Place to Work by The Nonprofit Partnership's Nonprofit Excellence Awards, we're proud of the culture we've built - one where our team feels supported, celebrated and inspired to do their best work every day.
  • More than a Century of Service: Since 1923, we’ve built a legacy of making a meaningful impact on children’s lives—stability you can trust.
  • Employee Engagement Above the Benchmark: We consistently score above national benchmark for employee engagement. Our team is happy, mission-driven, and supported, fostering a positive and uplifting workplace.
  • Flexibility & Fun: Enjoy a work environment that values your well-being, offers flexibility, and encourages a sense of humor along the way.
  • Mission-Focused Impact: Be part of helping any child overcome challenges, knowing your role truly matters.
  • Feel Valued & Grow: With annual professional development dollars, tuition discounts, and year-round trainings, you’ll find real opportunity for professional growth and personal fulfillment.

Position Description:

ACLH is a leading behavioral health service provided located in Erie, Crawford, and Warren/Forest Counties.  We take great pride in providing professional and superior services to all consumers and families in a supportive, compassionate, and friendly manner. In this position, you will play an instrumental role in providing a welcoming environment as a part of our reception team.  Your main responsibilities will be the coordination of, scheduling of, monitoring and overall keeper of our Outpatient Programs and Psychological services appointments in our Erie office. Hours of operation would be 8:30am to 5pm

Responsibilities:

  • Responsible for all aspects of the scheduling processes for the respective Outpatient Programs and Psychological Services.
  • Work as a part of an interdependent team; bringing a positive and helpful attitude to problem solving and multi-tasking.
  • Schedule, cancel and confirm client appointments.
  • Manage all aspects of Outpatient Therapist(s) and Psychologists’ schedules, as well as communicate changes.
  • Contact families that no-show regarding reason for no-show and confirm continuation of therapy.
  • Receive and process all scheduling information via phone, fax and/or e-mail in a timely manner paying special attention to HIPAA privacy standards.
  • Maintain strong customer service focus in all interactions with internal and external contacts.
  • Perform additional outreach duties to fill clinicians’ schedules by maintaining client caseloads for each clinician to quickly back fill open slots.
  • Manage a back-fill list to
  • Assume clerical responsibilities, including answering the phone, sending letters to families, scanning, and uploading records to client charts, registering incoming clients and processing payments as needed.
  • Serve as back up receptionist and operations assistant as needed and recommended by the supervisor.

Requirements:

  • Minimum high school diploma or equivalent.
  • Must have (1) one year of experience in a professional office setting.
  • Must have excellent verbal and written communication, along with superior organizational skills, ability to multitask and remain focused despite frequent interruptions.
  • Working knowledge of electronic medical records (EMR).
  • Client scheduling within an EMR system.
  • Experience in a psychiatric or medical clinic preferred.

 

Why join the Achievement Center of LECOM Health?

Compensation: ACLH offers a competitive salary based upon experience.

Time Off: 8 Paid holidays in addition to generous vacation, sick, and paid time off.

Professional Advancement: Professional development opportunities and dedicated training budget.

Benefits: 

  • Medical Insurance
    • *When using the Home Host benefits, all copayments and deductibles are waived with the exception for advanced diagnostics, certain types of therapy, durable medical equipment, infertility treatment, transplants, and certain surgical expenses.
    • Employee only coverage costs only $70/month and family is only $320/month!
    • Home Host option* – waived co-pays and deductibles when utilizing LECOM physicians and Millcreek Community Hospital.
    • Highmark BC/BS Medical Insurance
  • Dental Insurance
    • Employee coverage is only $10/month and Family coverage is only $27.20/month.
    • BAI Insurance
  • Vision Insurance.
  • Life Insurance, Long-Term Disability and AD&D are provided at no cost to you.
  • Various other elective benefits are available such as Identity theft protection, Short-Term Disability, travel insurance, pet Insurance, etc.
  • Employee Assistance program (EAP).
  • Employee Referral program.

Retirement: 403(b) Savings Plan enrollment with company match up to 6% of your pay after one year of employment.

  • Returning employees may take advantage of the retirement match immediately or earlier than one year.

Wellness: No cost Employee Assistance Program, discounted membership to LECOM Wellness Center, and a dedication to work/life balance.

Student Loan Forgiveness:  We are a recognized 501(c)(3) nonprofit which qualifies for Public Service Loan Forgiveness (PSLF) program.

Bilingual individuals are encouraged to apply.

 

The Achievement Center of LECOM Health commits to further living our values of inclusion and compassion and to strengthening policies and practices that better demonstrate social responsibility, diversity, inclusion equity, and cultural humility. We are committed to continuously listening, learning, and growing. We believe that an informed, diverse, and representative workforce will help everyone achieve more and do better.

We are an Equal Employment Opportunity employer and we do not discriminate against any employee or applicant because of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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