Fulfillment Manager

ROLE PURPOSE AND DESCRIPTION

Job Description

We are seeking an experienced and results-driven Warehouse Manager to oversee and optimize our day-to-day fulfillment operations. This role ensures operational excellence, compliance
with safety and company policies, and a high standard of service delivery. The ideal candidate will demonstrate strong leadership, a continuous improvement mindset, and a commitment to team development

Key Responsibilities

• Manage and supervise all day-to-day fulfillment center operations, ensuring smooth workflows and adherence to safety and company policies.
• Plan warehouse layout and optimize space utilization for efficiency, accuracy, and cost-effectiveness
• Analyze labor productivity and operational costs to ensure resource planning meets both internal and external service level expectations.
• Monitor KPIs and team performance, providing timely feedback, coaching, and support to improve outcomes.
• Lead problem-solving initiatives and ensure timely resolution of operational issues, including ticket management and SLA compliance.
• Implement Lean, 5S, and continuous improvement practices to drive productivity and process enhancements.
• Foster a collaborative and performance-driven culture through clear goal setting, regular reviews, and team development.
• Ensure full compliance with all safety, security, and Dangerous Goods (DG) regulations as well as internal company policies.
• Track, document, and report any operational failures or errors, including root cause analysis and preventive measures.
• Oversee onboarding, training, and development of new and existing warehouse staff.
• Liaise with internal departments and external partners as needed to support warehouse operations.
• Perform other duties as assigned to support business needs.

QUALIFICATIONS

Technical Qualifications

• Degree in Engineering, Operations or related field. 10+ years’ direct experience in Manager role in warehouse operations
• Good in Excel & Good command of English
• Ability to handle changing priorities and use good judgment in stressful situations.
• Knowledge in Project management & Lean Six Sigma will be added advantage
• 8+ years management experience, including a salaried workforce, in a warehousing or distribution environment (Preferable B2C) and leadership experience required

WHAT IT’S LIKE BEING PART OF THE #aTEAM
Being part of aCommerce means being part of the team that values customer service,
innovation, hard work, collaboration and work-life balance integration. Working with
us is one career adventure you shouldn’t miss!

BEING PART OF THE SUPPLY CHAIN MANAGEMENT
The Operations Team is full of analytical yet fun, hardworking and creative people. The
team acts as the engine for commercial, fulfilment, and transport operations. From
delivering delight to our customer to enhancing ecommerce operations for large