IT Specialist (Full Time) - Houston, TX

🖥️ We’re Hiring: IT Specialist | Full-Time | Houston, TX (Onsite Only)
Are you a self-starter with a passion for solving tech problems, managing systems, and helping others succeed with technology? A&C Plastics is looking for a driven and dependable IT Specialist to be our in-house go-to expert for Salesforce, systems support, and all things tech.

Position Details:
📍 Location: Houston, TX (100% onsite; no remote work)
⏰ Hours: Monday – Friday, 7:45 AM – 5:00 PM

Job Description & Overview:
As an IT Specialist, you will be the “Go-To” point of contact for our CRM system (Salesforce) and helping new users learn it, make changes when necessary, and fix issues as they arise. You will also be responsible for maintaining all technology systems in the organization. This will include negotiating ISP, cell phones, and other contracts after shopping for the best rates.

In addition to daily responsibilities, opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems. These responsibilities will include collecting and analyzing business requirements, followed by researching and recommending appropriate solutions. You will then perform the hands-on work required to build, configure, test, and deploy the agreed technical solutions. This position will also require providing appropriate documentation to maintain and support these solutions.

We are looking for an IT Specialist who is self-motivated, responsible, dependable, and committed to building a long-term career with us. You must be a motivated self-starter and goal-driven team player with solid organizational skills and a keen attention to detail.

What Winning Looks Like:
✔ Learn Salesforce CRM system so that you are a point of contact when issues arise
✔ Manage VOIP phone system (RingCentral)
✔ Onboard new users
✔ Assist with Digital Signage
✔ Basic computer, laptop, printer, and network maintenance & support
✔ Assist with occasional user moves, lifting, relocation of IT assets
✔ Point of contact for all A/V equipment, security system, ISP, technology, phone system, & network; work with employees or contractors to resolve issues
✔ Work independently and/or alongside other teams to achieve company goals and deadlines
✔ Documentation of internal procedures for IT and users’ processes – create effective instructions
✔ Assist in maintaining email and account services as needed
✔ Troubleshoot desktop services and systems and make recommendations for improvements to increase productivity and address workflow issues
✔ Provide training to users on various systems, applications, and software as needed
✔ Responsible for maintaining equipment and software inventory. Maintains files and documentation for various software installations
✔ Negotiate vendor contracts – ISP, Cell phone, and others
✔ Perform other duties as assigned

Skills / Requirements:
✅ Bachelor’s Degree in MIS, Computer Science, Computer Engineering, related field, or equivalent experience
✅ 1–3 years of Information Technology experience required
✅ Knowledge of networking required
✅ Experience with ERP Software systems and Windows server operating system
✅ Advanced Microsoft Excel user required
✅ Strong verbal and written communication skills
📚 Training: Additional training resources and opportunities are available for self-starting individuals wishing to excel

👉 Ready to join a company that sells service and throws in the plastic for free? Apply now to become A&C Plastics’ next IT Specialist!