Job Application for Field Service Manager at Action Plumbing

Join Action Plumbing as a Field Service Manager in Marlton, NJ!

Action Plumbing is an industry leader in the Northeast that has been in business since 1965. Because the company continues to grow, we are looking for a strong leader who wants to be part of a great work environment while helping drive operational excellence across our service team. We are seeking a dynamic individual with strong leadership skills who thrives in a fast-paced service environment. The ideal candidate is confident, organized, and solution-oriented, with the ability to manage multiple priorities while supporting field technicians and ensuring exceptional service delivery to our customers.

Location: Marlton, NJ (Greentree Area location)

Hours: Monday - Friday, Full-Time

Why Action Plumbing Stands Out:

Full-time, stable employment with a rapidly growing company
Competitive pay
Health, vision and dental benefits
401(k)
FSA Daycare Savings Benefit Plan
Life and Long-Term Disability Insurance
Paid time off
Major paid holidays
Excellent working conditions and a friendly team atmosphere

What Action Plumbing Needs From You:

Supervise and support a team of field technicians to ensure high-quality service delivery
Hire, train, and evaluate service personnel while providing ongoing coaching and development
Conduct performance reviews and support technicians in meeting performance expectations
Ensure technicians follow company policies, safety standards, and service procedures
Monitor service efficiency, technician productivity, and daily field operations
Review service reports, work orders, and documentation for accuracy and completion
Ensure jobs are completed on time and to company quality standards
Handle escalated customer service concerns and resolve service-related issues professionally
Communicate with dispatch and office staff to coordinate scheduling and service priorities
Identify opportunities to improve service processes and operational efficiency

Qualifications:

Previous experience in a service management or field operations leadership role preferred
Experience in commercial plumbing, mechanical service, or a related trade strongly preferred
Strong leadership, coaching, and team development skills
Excellent problem-solving and decision-making abilities
Ability to manage multiple priorities in a fast-paced environment
Strong communication and organizational skills
Proficiency with service management software and basic computer systems preferred

Action Plumbing determines compensation based on the cost of labor across several US geographic markets. The salary for this position ranges from $85,000 to $92,000 annually. Pay is based on a number of factors, including market location, job-related knowledge, skills, and experience.

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Field Service Manager

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