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IT Support Specialist (Hybrid)

Raleigh

ACT Power Services was created to provide industry leading services for our clients. As an independent service provider, we avoid conflicts of interest and maintain a complete focus on our clients’ needs. We have taken a no-frills approach to developing our organization to ensure our clients are only paying for services that add value. ACT then leverages a world-class team, state of the art technology, and best-in-class operating practices to ensure every facility is operated in a manner that maximizes production, preserves compliance, and ensures the safety of our personnel and communities. Our vision is to reshape the industry’s benchmark for renewable operations and create the next generation of O&M provider.

We're looking for a motivated and customer-focused IT Support Specialist to join our IT team. In this entry-level role, you'll be the first point of contact for employees experiencing technical issues, helping them resolve problems quickly and professionally. This is a great opportunity to build your IT career in a hands-on, collaborative environment.

Job Location:  This is a hybrid position. You will work a combination of on-site days at our Morrisville, NC office and remote days, with scheduling coordinated with your manager. Reliable internet access is required on remote days.  

Duties/Responsibilities:

  • Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system 
  • Diagnose and troubleshoot hardware, software, and network issues for end users 
  • Set up, configure, and maintain desktops, laptops, printers, and peripheral devices 
  • Assist with onboarding new employees, including account creation and equipment setup 
  • Escalate complex issues to Tier 2 support teams with thorough documentation 
  • Maintain accurate records of issues, resolutions, and asset inventory 
  • Follow IT policies, procedures, and security best practices 
  • Provide a positive support experience with clear, friendly communication 

Skills/Abilities:

Required: 

  • Basic understanding of Windows and/or macOS operating systems 
  • Familiarity with Microsoft 365 (Outlook, Teams, Word, Excel) 
  • Strong problem-solving skills and attention to detail 
  • Excellent written and verbal communication skills 
  • Ability to work independently and as part of a team 
  • Remote Support Tools: Proficiency in using remote support tools to assist users

Preferred: 

  • Experience with ticketing systems
  • Basic knowledge of networking concepts (DNS, DHCP, VPN, TCP/IP) 
  • Prior customer service or technical support experience
  • Software development skills: Basic knowledge of software development principles and ability to contribute to the creation of new applications and tools

Education and Experience:

  • Associate’s or Bachelor's degree in IT, Computer Science, or a related field is preferred
  • 3+ years of experience in IT Support, or similar role

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer
  • Ability to occasionally travel to solar facilities or meetings

Benefits: 

  • 401(k) with employer match
  • Health Insurance 
  • Dental Insurance
  • Vision Insurance 
  • Flexible Spending Account 
  • Health Savings Account
  • Short-term and Long-term disability 
  • Critical illness 
  • Paid Time Off
  • Parental Leave
  • Paid Holidays
  • Employee assistance program
  • Life insurance
  • Opportunities for advancement
  • Training and Development 
  • Legal and Identity Theft
  • Pet Insurance 

Act Power Services does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies

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