Senior Manager - IT Infrastructure

Summary

As a Junior Infrastructure Specialist on the Acurus Infrastructure Specialist (System Admin) team, you will be involved, often in a leadership role, in all stages of the Technical support function Desktop, Laptop and Server, including: New application/roles installation, troubleshooting and iterating on products for our clients. The majority of your time will be split between scheduled activity, checklist and daily support tickets assigned and new issues resolve based on the priority.

What you'll do

• Windows and Linux servers troubleshooting
• Desktops and laptops troubleshooting, Hardware and Software.
• Network troubleshoot like Firewall, VPN and appliance installation and monitoring
• Applications installation and troubleshoot
• Scheduled activity, checklist and daily support tickets assigned and new issues
• Asset Management and Us vendor technical troubleshoot over phone and emails.
• Communicate with US team over the phone and provide the support to client issues if raised any thing

What you have

• Bachelor's degree in computer science, information systems/IT or engineering
• 1+ or more years of professional experience desktop and server troubleshoot
• Must be comfortable working with critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
• Good communication skills and ability to work effectively with client and Us vendors.
• Proficient in effective troubleshooting and issue resolution techniques
• Windows MCSE or MCSA certification
• Linux certification