Senior Security Operations Specialist

About Us

Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless. 

Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.

Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world. 

Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service. 

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Our Role

We’re looking for a Senior Security Operations Specialist to join our team! You will play a critical role in both Ada's operational security and product security by leveraging your deep understanding of security principles, practices, and cutting-edge technologies. 

Working closely with the Manager of Security Operations, your primary responsibility will be leading a large portion of day to day security operations. You will act as both an operator and administrator for key security systems, ensuring robust visibility and management of various security functions such as IDS, EDR, MDR, TPRM, SAST/DAST, SSPM, etc. On some days this will involve responding to alerts, using your expertise to prioritize those that require urgency, and working with relevant teams to address true positives. On other days you might spend your time optimizing these tools to reduce false positives or further their efficiency.

Additionally, you will act as a key contributor to security-related projects such as exploring new tools, re-architecting deployments, coordinating external penetration testing, implementing procedures to enhance our security posture. You will also provide technical security guidance during product development, participate in regular vulnerability scans, and collaborate with stakeholders to address potential weaknesses. As a security champion, you will advocate for best practices, empower teams to prioritize security, and play a key role in fostering a culture of security within Ada.

About You

• Operational Security Experience: 5+ years of experience in a dedicated security role involving a wide variety of operational security (e.g. code security, application security, threat detection, vulnerability scanning, compliance audits, policy management, vendor risk management, etc.), with emphasis on managing and responding to security events.
• Cloud Operations Experience: 3+ years of experience working within and applying your security expertise to cloud environments (AWS, Azure, GCP), particularly within containerized, application development environments.
• Initiative and Drive: You take the initiative to identify areas for improvement and proactively lead efforts to enhance security processes and systems. You’re not just reactive to issues but are always looking for ways to innovate and strengthen our security program.
• Analytical Problem Solver: You aren’t afraid of complex challenges, and approach problems methodically, using your expertise to identify, diagnose, and ultimately resolve them.
• Communication and Collaboration: You have strong communication abilities, with a proven ability to collaborate with internal and external stakeholders with varying technical knowledge, and sometimes conflicting objectives.
• (Preferred) Relevant Certifications: Professional certifications such as CISSP, CCSP, or CEH that validate expertise in cybersecurity operations.

Outcomes

• Security Tool Management: Operate and administer key security systems and tools (e.g., IDS, EDR, DAST, etc.) to maintain and improve Ada’s operational security, with a focus on automation and comprehensive threat detection.
• Threat Monitoring and Incident Response: Continuously monitor and analyze data sources to detect security threats, participate in incident investigations, and contribute to 24/7/365 incident response.
• Proactive Security Engagement: Provide security expertise during product development, conduct vulnerability scans, and recommend improvements to prevent and address potential security weaknesses.
• Collaboration and Stakeholder Engagement: Build and maintain relationships with internal and external stakeholders, collaborate on security initiatives, and support project work aimed at enhancing Ada's security posture.
• Security Advocacy and Compliance: Act as a security champion within Ada, promoting best practices, participating as a security subject matter expert, and maintaining readiness for 24/7/365 security response.

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, in-person friendly work environment with WFH budget
• Paid parental leave for Canadian and U.S. residents
• Development opportunities

The expected salary range for this position is $110,000 to $150,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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