IT Intern

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

As the IT Intern, you’ll have an instrumental impact on Ada as we continue to grow our company and our products. You’ll be integral in building, maintaining and improving the foundation of our Information Technology architecture and keeping our office humming. You’ll be the first point of contact for any and all People Operations requests, solving basic inquiries and bringing in the team when you need help. This is a 3 month contract to start. 

About You

• 1-2 years of experience in an IT or help desk role, ideally with MacOS support.
• Passionate about technology, especially AI, with a keen interest in learning and staying updated on new trends.
• Knowledge of computers and networking, with a preference for MacOS.
• Experience with first level IT requests such as configuring laptops, supporting MacOS endpoints, system settings, software deployment, and troubleshooting.
• Enjoys working cross-functionally and collaborating with colleagues across different teams.
• A strong desire to teach others and share knowledge.
• Ability to lift at least 50 lbs.
• Willing and able to commute to the office 2-3 times per week, as required.

Outcomes

• Take on the role of first responder for IT-related issues within the organization.
• Handle the deployment of all new IT equipment and services within Ada's Toronto Hub office.
• Manage the onboarding and offboarding processes for all users, which includes the setup, deployment, and retrieval of equipment.
• Ensure that an accurate and current inventory of all IT equipment is maintained.
• Maintain and service audio-visual and other technical equipment as needed.
• Create technical documentation for new technologies and update existing technical documentation.
• Deliver ongoing operational IT support for the Ada team by responding to various IT requests.
• Assist and train users in the setup and use of new IT software and systems.
• Be available to participate in occasional after-hours work to complete projects or perform system maintenance.

About Us

• Ada is a rapidly growing company located in Toronto, Canada’s thriving AI ecosystem. We are backed by world-class investors, including Bessemer Venture Partners and Version One.
• We provide our employees with competitive compensation, great health benefits, and ownership in our company.
• Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages ground-breaking results, career progression, and community investment.

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
  
  

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.