Senior Presales Consultant

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

We’re looking for a dynamic and results-driven Senior Presales Consultant to join our presales team, helping some of the world’s most innovative and fast-growing companies harness the power of AI and automation. This role requires a competitive spirit, a passion for cutting-edge technology, and the flexibility to adapt in a fast-paced, evolving environment. Partnering with our Enterprise Sales team, you will design impactful solutions that address clients’ unique challenges, driving success and measurable outcomes.

About You

• 6-8 years of experience in presales, solutions consulting, or presales engineering support.
• Proven track record of winning deals by effectively communicating value and differentiation.
• Expertise in developing high-impact, technically complex demos that showcase product value for enterprise clients.
• Ability to contribute to broad strategic sales and product decisions.
• Strong understanding of AI technologies, including LLMs and generative models, and their business applications.
• Technical proficiency with APIs, SaaS platforms (e.g., Salesforce, Shopify, Zendesk, Hubspot), and integration methodologies.
• Flexible and resilient, able to adapt to shifting priorities and deliver results under pressure.
• Committed to enabling and leveling-up the presales team and broader sales team.
• Exceptional communication, storytelling, and relationship-building skills.
• Collaborative team player with a passion for learning and innovation.

Outcomes

Value Selling

• Own the strategic value narrative for high-impact deals, aligning our solutions to C-level business priorities.
• Lead multi-stakeholder discovery and solution framing, guiding internal teams on best practices in consultative selling.
• Partner with Sales Leadership to refine value propositions and competitive positioning across key verticals.
• Coach junior team members on building persuasive, value-based business cases that connect technical capabilities to measurable ROI.

AI-Focused Solutions 

• Act as a thought leader on the practical application of AI, LLMs, and automation in customer experience.
• Architect AI-driven proof-of-concepts and solution frameworks that illustrate transformative value for enterprise clients.
• Partner with Product and Marketing to influence roadmap priorities and craft go-to-market narratives around emerging AI capabilities.
• Drive internal enablement by mentoring the presales team on how to position AI value effectively and responsibly.

Flexibility and Collaboration 

• Serve as a strategic bridge between Sales, Product, and Engineering to accelerate complex enterprise opportunities.
• Influence product direction through structured client feedback and solution validation.
• Lead cross-functional pursuit teams to deliver compelling RFP responses, tailored demos, and technical proof points.
• Anticipate client needs and market shifts, proactively shaping presales strategies and resource allocation.
• Experiment with new sales and messaging strategies. Share learnings with the team.

Winning Mindset 

• Take ownership of technical strategy across major opportunities, driving measurable revenue impact.
• Build trusted executive-level relationships that position our team as strategic advisors, not just solution providers.
• Champion a competitive mindset within the team, continuously refining how we win deals and communicate value.
• Contribute to pipeline health by identifying upsell and cross-sell opportunities through deep client insight.

Team Enablement & Thought Leadership

• Mentor and upskill junior presales consultants, fostering a culture of continuous learning and innovation.
• Develop playbooks, demo frameworks, and best practices that scale the impact of the presales function.
• Represent the company at industry events, webinars, and thought leadership forums to elevate our market presence.
• Experiment with new sales and messaging strategies. Share learnings with the team.

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
  
  

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.