Senior Salesforce Administrator

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

The Role

As Senior Salesforce Administrator at Ada, you'll be the single owner of a mature, high-stakes Salesforce org that sits at the operational core of our Revenue and CX motions. You'll inherit a complex, well-integrated stack — including DealHub CPQ, Rocketlane, Gong, and HubSpot — and take on meaningful autonomy to stabilize, improve, and shape how it evolves. Working directly with RevOps, Sales, and CX leadership, you'll split your time between resolving day-to-day admin requests, building new features and automations, and driving long-term org health initiatives. This is a role for someone who treats the org as their product — not just their ticket queue. #LI-NS1

Responsibilities

• Own day-to-day Salesforce administration, including break-fix triage, user support, configuration changes, and admin request intake.
• Lead project work across new feature builds, automation development, schema changes, and managed package management (DealHub, Rocketlane, Gong, HubSpot).
• Monitor and enforce data integrity across the org, with a focus on reducing data quality gaps that impact downstream reporting and customer health tooling.
• Read, debug, and refactor existing Apex triggers and classes; identify governor limit risks and own resolution.
• Establish and maintain a formal release and change management process for all Salesforce deployments.
• Collaborate with RevOps, Sales, and CX stakeholders to translate business requirements into scalable Salesforce solutions.
• Document existing automations, custom objects, and Apex code to reduce organizational risk and support future development.

About You

• 5+ years of hands-on Salesforce Administrator experience in a complex, production org.
• Proven Apex experience — you can read, debug, and refactor existing code without needing a developer to translate.
• Experience managing multiple managed packages in production, including handling upgrades and troubleshooting integration conflicts (DealHub, Rocketlane, Gong, HubSpot or similar).
• Strong command of Flow Builder and automation troubleshooting across Flows, triggers, and process automation.
• Salesforce Platform App Builder or Advanced Admin certification (or equivalent demonstrated expertise).
• Experience with CPQ tools (DealHub or similar) is a strong asset.
• Comfortable working independently in a fast-moving environment where you own decisions, not just tasks.

Compensation:  $104,000 - $130,000 CAD 
Pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

Benefits & Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Benefits

• Unlimited Vacation: Recharge when you need to.
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
• Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
• Employee & Family Assistance Plan: Resources to support you and your loved ones.

Perks

• Flexible Work Schedule: Balance your work and personal life.
• Remote-First, In-Person Friendly: Options to work from home or at our local hub.
• Learning & Development Budget: Invest in your long-term growth goals and skills.
• Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
• Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
• Hands-On with LLMs: Enhance your expertise in leveraging large language models.
• A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.