System Operations Engineer (f/m/x)

Berlin, Berlin, Germany

About us

At Ada, we envision a world where everyone gets the healthcare they need. Yet, millions remain undiagnosed and untreated due to the complexity of identifying rare and underrecognized conditions, even when effective treatments exist

We’re changing that. Powered by leading AI and built by a team of physicians and clinical scientists, Ada helps people get answers faster, identifying those at risk and guiding them to the right care. Every successful journey makes us smarter and able to help more people.

If you’re passionate about transforming healthcare and ensuring no one goes undiagnosed, join us and be part of what’s next.

About the role

We are looking for a mid-level SysOps Engineer based in Berlin, Germany to help shape and define the next iteration of the infrastructure that manages Ada Health’s IT and endpoints. Reporting into our Head of Infrastructure, you will leverage configuration tools such as Atlassian, Okta and Jamf Pro as well as a range of enterprise software to maintain a consistent and seamless user experience for our employees.

This position offers a hybrid working arrangement with 2-3 days a week in our Berlin office.

What you’ll do

  • Continue developing our internal IT infrastructure and services (Okta, Github, Google Workspace, Cloudflare, Jira, Confluence, Slack), network (UniFi), including cloud servers (GCP, AWS).
  • Optimize Okta Administration through automation, leveraging Okta Workflows and API integrations to automate identity management tasks and enhance security and efficiency.
  • Manage and scale our fleet of macOS and Windows devices and related infrastructure (Jamf Pro, Intune).
  • Administer, maintain, and provide technical support for Atlassian tools, including Jira Software, Jira Service Management (JSM), and Confluence.
  • Manage hardware inventory and ensure effective lifecycle management of all physical assets.
  • Drive security standards in collaboration with the information security team and establish best practices for our enterprise environment.
  • Ensure regulatory compliance (e.g. GDPR) and manage backups and recovery processes.
  • Provide 1st, 2nd and 3rd level IT support to employees through our Jira service desk. 

What you’ll bring

  • 3-5 years experience in a similar IT support role.
  • Strong knowledge and experience with identity management tools (Okta is highly preferred) and experience with Jamf and Google Workspace (GWS is essential).
  • Experience managing macOS or Linux operating systems in an enterprise environment.
  • Experience with Atlassian, Github and managing API integrations is ideal but is not essential. Writing infrastructure as code is a plus!
  • Knowledge of one or more programming languages, such as Python or Bash would be preferred.
  • Strong communicator and a solution-oriented mindset with a focus on improving IT infrastructure and user experience.
  • Excellent written and verbal communication skills in English (bonus points if you can also speak German).

What’s awaiting you at Ada 

  • Flexible working hours to maintain a healthy work/life balance
  • 30 days holiday, plus public holidays to unplug, rest and recharge
  • Support to set up your home office space, with the option for a co-working space subscription for our remote employees
  • Parental benefits 
  • Employee Assistance Programs to help you look after your emotional wellbeing and deal with life’s challenges
  • Stay active and healthy with a discounted ClassPass or Urban Sports Club membership
  • Online Academy for learning and development opportunities
  • Bike leasing scheme
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.

CONTACT
If you have any questions, please feel free to contact us at talent@ada.com.

Please note that we do not accept applications sent via email. All applications need to be completed using the online form.

All your information will be kept confidential according to GDPR guidelines.

*Any commercial activities concerning this advertisement will not be appreciated.

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We are pleased that you are interested in us and that you wish to apply or have already applied for a position in our company. In the following, we would like to provide you with information about the processing of your personal data in connection with your application. We process the data necessary for the online application process (name, email address and location) as well as data that you have sent us in connection with your application in order to check your suitability for the position (or any other vacancies within our company) and to conduct the application process.

The legal basis for the processing of your personal data in this application process is primarily Section 26 of the German Federal Data Protection Act (BDSG) as amended on May 25 2018. It allows the processing of data required in connection with hiring decisions. Should the data be required for the assertion of legal rights after completion of the application process, data may be processed on the basis of the requirements of Art. 6 GDPR, in particular to safeguard legitimate interests pursuant to Art. 6(1)(f) GDPR. In such cases, our interest is in asserting or defending claims.

In the event of a rejection, candidate data will be deleted after 6 months. If you have agreed to further storage of your personal data, we will add your data to our applicant pool. There the data will be deleted after 2 years. If you are offered a job in the context of the application process, the data from data system will be transferred to our HR information system.

We use a specialist software provider for the application process. It acts as a service provider for us and, in the context of system maintenance and support, may also become aware of your personal data. We have concluded what’s known as a data processing agreement with this provider, which ensures that data processing is carried out in a permissible manner.

Upon receipt of your application, your application data will be reviewed by the HR department. Suitable applications are then forwarded internally to the department heads for the respective vacancies. The next steps to be taken are then agreed upon. In principle, only those persons in the company have access to your data who need this for the regular conduct of our application process.

You have the possibility to object to the processing of your data at any time. This is the case if processing is not necessary in particular to fulfil a contract with you, which is described by us in the previous description of the functions. In the event that your objection is justified, we will examine the situation and either stop or adjust the data processing or point out to you the compelling legitimate reasons on the basis of which we will continue processing.

Please find our Privacy Policy here: 

https://assets.ada.com/downloads/employee-privacy-policy.pdf

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