IT Support Specialist

Who We Are

Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar’s platform aggregates portfolio, market and client data for over $7 trillion in assets. Addepar’s open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune, and Dubai.

The Role

We are currently seeking an experienced IT Support Specialist to join our IT Team. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast-paced office environment, and is always looking for the optimal solution when solving IT issues.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $40 - $60 (hourly salary) + bonus + equity + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

What You’ll Do

• Provide in-person IT support to employees in the office, ensuring smooth day-to-day technology operations for employees and IT infrastructure.
• Serve as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environments.
• Lead new hire technology onboarding, including running orientation sessions and proactively resolving setup issues. 
• Develop and maintain clear, user-friendly knowledge base documentation and internal guides to promote self-service and reduce support volume.
• Administer and optimize key SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and Jamf, identifying opportunities for improved configuration and usage.
• Partner closely with the global IT teammates to align on process, tools, and support models across offices, with considerations for varying regional needs.
• Support and help coordinate AV systems and live events, including conference rooms, hybrid meetings, and company-wide town halls.
• Contribute to IT asset lifecycle management, including procurement, tracking, and decommissioning using asset management tools.

Who You Are

• You bring 2–4 years of experience supporting users in a Mac-centric corporate environment, with a working knowledge of Windows systems.
• You’re confident troubleshooting a wide range of macOS, AV, and network issues, and understand how to approach complex or unfamiliar technical challenges.
• You have hands-on experience administering core platforms like Google Workspace, Slack, Zoom, and Okta, and are comfortable navigating cloud-based admin tools.
• You understand networking fundamentals and peripheral connectivity, and can apply them in troubleshooting device or infrastructure issues.
• You have experience running and supporting live AV events and hybrid meetings, ensuring seamless experiences for local and remote attendees.
• You’re organized and proactive in managing IT inventory and assets, and comfortable using assets tracking tools.
• You demonstrate strong communication, documentation, and collaborating skills, with the ability to support and influence users and teammates alike.
• You take initiative, bring a problem-solving mindset, and pay close attention to the details that keep day-to-day operations running smoothly.

Our Values 

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value. 
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success. 
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry. 
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset. 

In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to TAinfo@addepar.com.