Centralized Administrative Assistant

WellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

POSITION SUMMARY

 

Provide courteous and professional customer service to the people we serve, staff, and visitors. Provide front and back office clerical services including but not limited to:  maintaining schedules, providing admissions support, check-in consumers, insurance verification, assisting consumers with insurance and eligibility based questions, answer phones, outreaching consumers for check-ins and/or insurance verification, answer emails, maintain documents and spreadsheets, track data, mail distribution, records maintenance, and general administrative support to all teams at a site.  Assist staff, managers, and/or other supervisors as assigned.

 

 

Learn more about WellPower

 

Schedule: Monday - Friday 8am - 5pm (Fully On Site)

Location: 4455 E 12th Ave, Denver CO, 80220

 

Pay Range & Benefits:

• $26.72/hr           
• Language Differential - $2.50/hr for bilingual proficiency in Spanish & ASL

 

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification/licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges.  We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range. All full-time, benefits eligible employees will be eligible for WellPower’s benefits plan. For a full description of benefit offerings, please visit: https://wellpower.org/workplace-of-choice/

 

Essential Functions:

• Serve as the first point of contact for consumers, creating a welcoming and trauma-informed environment
• Ensure front desk and lobby are aesthetically pleasing, safe, and friendly for all guests.
• Receive and screen clinic telephone communications ensuring callers are directed to the appropriate destination in a timely fashion
• Apply situational awareness and appropriate techniques to handle situations before they escalate
• Maintain online calendars, monitor and respond to multiple Microsoft Teams Channels, and fulfill email requests from staff and external agencies
• Manage daily operations of the front desk including accurate scheduling, confirming appointments, checking in people we serve, verifying demographics, insurance verification/eligibility, collecting payments/copays, and other administrative tasks
• Maintain accurate records of insurance verification, eligibility confirmations and co-pays collected 
• Maintain each consumer’s HIPAA rights, and other protections of confidentiality and privacy 
• Organize, compose, and produce letters, memoranda, reports, and other documents, ensuring grammar, spelling, and punctuation are correct.
• Compose routine correspondence.  
• Generate and submit necessary reports.
• Maintain appropriate boundaries that avoid creating dual relationships.
• Update training documents and assist with on-site training and shadowing for new Administrative Assistants.
• Replace toner and paper in equipment. Copy/scan/fax information as required. 
• Sort and distribute incoming mail and prepare outgoing mail.
• Arrange transportation authorizations and transportation for dependent clients.
• Attend meetings as assigned.
• Read, understand, and excel in procedures for maintaining consistent standards of the paper and electronic medical record (EMR), which is outlined in the HISM manual and in any updates. 
• Complete requests for information from both clinical and administrative staff.
• Follow organizational and departmental procedures, rules and guidelines. Execute all benchmarks and deliverables assigned.
• Assist multiple front desks to best fit building needs and provide administrative support to entire staff at a site.
• Provide break and lunch coverage to other administrative staff as needed. 
• In Front Office Managers absence, provide for coordination of clinic needs and program.
• Perform a variety of administrative duties to ensure smooth running of the clinic.
• Maintain attendance with minimal callouts and tardiness.
• Perform other duties and projects as assigned.

 

REQUIRED QUALIFICATIONS

 

Education: High School Diploma or equivalent

Experience Requirements: A minimum of two years’ experience as a(n): Administrative Assistant, Patient Service Representative, Insurance Coordinator plus the ability to type 60 wpm are required. Work experience at a health clinic or mental health organization is preferred.

Or

Education: Bachelor’s degree

Experience Requirements: a minimum of 2 years working as a mental health clinician and the ability to type 60 wpm required. 

 

Typical Physical and Mental Demands: Ability to sit, stand, bend and reach, operate standard office equipment such as phone, computer, facsimile, copier/printer/scanner, and other business machines.  Occasional lifting up to 50 lbs.

  

Working Conditions: The working conditions for this role typically involve a primarily office-based environment with a focus on desk work, including prolonged periods of sitting and using computers. The role requires some flexibility in physical movement, such as occasional standing, crouching, and bending, especially when accessing files or equipment.

 

 

 

Why else might you want to consider working at WellPower?

• Named Top Workplace - we have been named a Top Workplace by the Denver Post for 12  years
• Champion Social Justice Causes - we are committed to ending anti-Black racism in our community
• 9 Paid Holidays – including Juneteenth, Martin Luther King Jr. Day and more
• Robust Benefits Package – our benefits start at 30 hours per week and include medical, dental, and vision insurance, and a retirement match
• Employee Resource Groups – our ERG’s offer a chance to connect, address workplace challenges and get support from individuals who share similar characteristics or life experiences
• Gainsharing – we offer a bonus to employees if the organization meets certain requirements for the year
• $53,435.00/year minimum wage for all employees – we believe that our employees should earn a livable wage conducive to the cost of living in Denver, Colorado
• Free Licensure Supervision – for LCSWs/LPCs/LMFTs
• Sports Leagues – we offer a variety of activities for our employees, including bowling, dragon boat racing, volleyball leagues, and more

 

Tuberculosis (TB) screening, testing  -  TB  screening and testing, is required and must be completed prior to hire ( i.e., preplacement), and maintained during employment