Systems Administrator

We're an award-winning data, media and tech consultancy and a leading Google and Adobe partner that helps brands and agencies think beyond clicks and conversions to unlock new opportunities for growth. We thrive on rolling up our sleeves and digging into the tough stuff for our 800+ clients. And we love getting them the most ROI from their digital marketing. If you’re up for the challenge, join us. Let’s move fearlessly forward together.

Job Title: Systems Administrator

Compensation: $95,000 to $115,000

Location: Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Maryland, Michigan, Minnesota, Missouri, North Carolina, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin

Adswerve is looking for a proactive, forward-thinking, and tech-savvy IT System Admin to join our team! In this role, you'll provide hands-on support for hardware and software issues, manage system administration and security tasks, and ensure smooth and secure operation of our internal IT infrastructure. Overseeing the full lifecycle administration of IT assets, including end user hardware and software licenses. You'll be responsible for installing software, managing user accounts, troubleshooting service interruptions, and maintaining IT documentation.

Responsibilities

System and IT Administration:

• Maintain, optimize, and automate the internal IT infrastructure, including running operational procedures, performing routine monitoring/maintenance and deploying application enhancements/updates within the Google Cloud Platform.
• Advise on, and manage, IT operational and security processes, including security audits, log management, access rights, licensing, backup, SLAs, and disaster recovery, particularly within the Google Workspace / Google Cloud Platform environment and SaaS environments.
• Manage relationships with external system support vendors, including defining service level agreements (SLAs), monitoring performance against SLAs, and ensuring effective issue resolution and escalation.
• Investigate and resolve system problems and complex technical issues, including analyzing software updates and engaging suppliers when needed.
• Support the setup, customization, installation, and de-installation of software environments, platforms, and components.
• Contribute to infrastructure planning, implement changes, and manage small technical projects.
• Assess, analyze, develop, document, and implement IT changes based on requests to ensure effective change control processes and procedures are followed.
• Develop, configure, and maintain tools for managing the change request lifecycle.
• Manage and maintain the IT knowledge database and IT service catalogue. 

IT Security and Support

• Serves as the primary point of contact and support for users, performing initial investigation and diagnosis of issues—resolving them when possible or escalating as needed—with a focus on core productivity systems and devices including Google Workspace, Asana, Harvest, Salesforce, Microsoft Office, and Apple laptops.
• Develop and maintain application support procedures and documentation, contribute to developing service standards and enabling automation for service requests.
• Develop and maintain standard IT operations procedures, technical guides, and instructions for repeatable processes.
• Contribute to the development, implementation, maintenance of the organization's security strategy and policies in a cloud-first environment.
• Implement and refine monitoring systems, demonstrating a proactive approach to identifying and addressing system vulnerabilities and fulfilling evolving organizational requirements.
• Administer and maintain Identity and Access Management (IAM) systems, including user provisioning/de-provisioning, role-based access control (RBAC), and privilege access management (PAM) in cloud and SaaS platforms.
• Collaborate with IT infrastructure, development, and other teams to implement and enforce security controls in cloud and SaaS environments.
• Assist in IT training efforts, including providing security awareness training, user onboarding, guidance on SaaS and productivity system use and security best practices.
• Communicate security risks and remediation steps effectively to technical and non-technical stakeholders.

Experience

• Expert with remote device management tools (Such as Cisco Meraki) with a primarily Apple based laptop fleet
• Experienced with Google Workspace and Google Productivity tools
• Experience with Google Cloud-based technology and infrastructure, particularly simple VM deployments and environment monitoring
• Experience in managing external vendors. 
• Experience in providing systems administration for IT related issues in the Google Cloud Platform, Google Workspace and with SaaS providers such as Salesforce, Asana and Harvest. 
• Expert time management skills including work planning, prioritization, and organization
• Ability to handle multiple priorities or tasks and drive resolutions to problems independently.
• Self-starter, with the ability to work autonomously and take ownership for the systems and services under their management. 
• Proven track record of managing workloads to consistently meet deadlines
• Quick learner and detail-oriented with strong analytical and critical thinking skills

This position pays a base salary of $95,000 to $115,000 per year. Wage differential is based on training and experience.

Our team of 250+ employees is spread out across 26 states and six countries. We keep everyone connected remotely with a team-oriented culture where everyone contributes and feels valued for their skills and unique perspectives.

If you want to work alongside the best and brightest analytics minds, we’d love to hear from you. You can get hands-on with the latest ad tech, work with exciting clients and pave the way for new industry processes and advancements. All while working for a company that prioritizes your work-life balance. Plus, we offer full-time Adswerve employees benefits you’ll love:

• Medical, dental and vision available for employees
• Paid time off including vacation, sick leave & company holidays
• Paid volunteer time
• Flexible working hours
• Summer Fridays
• “Work From Home Light” days between Christmas and New Year’s Day
• 401(k) Plan with 5% company match and no vesting period
• Employer Paid Parental Leave
• Health-care Spending Accounts
• Dependent-care Spending Accounts
• Employer Paid Basic Life Insurance
• Voluntary Life Insurance (Employee/Spouse/Child)
• Employer Paid Short & Long Term Disability
• Employee Assistance Program (EAP)
• Continuing Education Reimbursement
• Employee Referral Bonus Program
• Monthly Remote Work Stipend

Adswerve is an Equal Opportunity and E-Verify Employer. All qualified applicants will receive consideration without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, physical or mental disability, medical condition, gender identity, gender expression, results of genetic testing, service in the military, or on any other basis that would be in violation of any applicable federal, state, or local law. Adswerve will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization.

If you require assistance with your application, please reach out to careers@adswerve.com

Screening of Applications Begins: Immediately and will continue until the position is filled. For best consideration, please apply by 5/7/2025.

Recruitment Agencies: We are not utilizing external 3rd party recruitment agencies for this search. Should those needs change, we will seek your assistance directly.