Team Lead, Account Management

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead, Account Management - Manchester 

Our Account Management team provides the best experience to our portfolio of enterprise, fast-growth merchants. We achieve this using a dedicated Account Management approach focusing on efficiency and proactivity, regularly reaching out to our merchants to identify additional service opportunities, such as international payment methods, fraud management services, or point-of-sale opportunities. With a strategic mindset and hands-on approach, this team drives growth and retention in our french portfolio as we scale.

Here are some examples of your team's responsibilities: 

  • Build strong relationships with your merchants
  • Demonstrate value, drive commercial growth, showing impact to merchants 
  • Accelerate product adoption
  • Work closely with the other teams to determine new features for merchants based on their needs 
  • Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment 

What you'll do

As the Team Lead of AM, your role and some of your responsibilities will include:

  • Team management: you are lucky to start with a great team and they deserve a leader committed to helping them grow and develop. You will challenge, coach and support your team to drive success.  Their success is your success.
  • Co-define and deliver against Commercial OKRs at a team and individual level;
  • Support the team in activities which drive towards commercial success;
  • Focus the day to day activities on what moves the needle; help build out C-level relationships, sharpen the thinking around commercial activities, where needed support on escalation calls, leverage your network to progress opportunities and overcome problems;
  • Hire, develop and retain diverse talents: the team needs to keep growing to support our commercial and strategic ambitions;
  • Align and collaborate with local Marketing, Sales, Partnership & Account Management to provide outstanding Customer Experience to merchants; 
  • Drive initiatives and projects together with other AM Leads to strengthen our efforts towards automation, smarter usage of commercial tools  and "Account Management at scale” to achieve higher productivity and increased customer satisfaction;

Who you are

  • 6+ years of experience in a customer-facing B2B role, preferably Account Management/Customer Success/Sales
  • 4+ years of experience managing people.  Consideration will be given to candidates with a long standing and proven track record in mentoring, coaching or developing others if the other criterias are fully met.
  • You are commercially minded and can demonstrate delivery against a commercial achievement target driven from the management of existing accounts/revenue
  • You have first hand experience managing complex large merchant relationships.  Specifically an understanding of merchant omnichannel and financial challenges 
  • You have a proven track record in big picture thinking and experience in taking people with you on a journey.  With this, you want to be part of further shaping out AM Service level proposition 
  • You have proven excellent leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively and convince when necessary
  • You don’t shy away from a tough conversation, talk direct and not rude.  You give honest, genuine and continued feedback to your team and your colleagues
  • You have a genuine interest and understanding of our products the industry and Adyen
  • You have experience in leading hiring processes and can identify talents 
  • You know what DEI means and you have ideas on how to take it into account in your decision making process continuously
  • You see the value in continually developing your team, supporting their growth through both formal and informal trainings and regular team check-ins

To Note:

This role is based in Manchester, as we want the Team Lead based out of the same office as their team.  However, the wider AM Team, other Team Leads (your peers) and your Manager are based in London, therefore semi-regular travel to London is required.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based in Manchester. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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