Job Application for Strategy & Program Manager at Adyen

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

This role reports into the Head of Strategy & Execution and sits within Adyen’s operations function, supporting one or more of Adyen’s pillars (digital, unified commerce, platforms and financial products). Operations consists of 4 domains: Support, Professional Services, Merchant Operations and Supply Chain & Procurement.

This team has 2 main focus areas: facilitate ops strategy development & planning, and driving global, cross-domain programs, central to our execution, with speed and scalability at its core.

What you’ll do

You will play a key role in your scope, to facilitate and coordinate cross domain programs such as:

Operational impact assessment and readiness for new products or commercial ideas/direction
Operations involvement in supporting company wide commercial growth drivers
Annual planning with the operations leadership team.
Interpreting data and performance metrics across operations for your chosen scope at a good cadence, and driving appropriate action
Drive/support communication initiatives, and/or events
Apply your strategic and big picture lens in connecting the dots, as well as in identifying process-related roadblocks or accelerators throughout the year.

These programs are essential for reducing complexity today so that we can scale in the future, whilst keeping customer experience at our core.

Who you are

You have 6+ years of experience in managing complex projects or programs in (strategy) consulting or fintech/banking.
You are comfortable navigating complexity and ambiguity, always striving to simplify and clarify while adapting swiftly as needed; ideally proven in a product/ tech context; and/ or you have been part of a rapidly growing company
You have strong analytical and problem-solving skills with the ability to analyze complex data/situations and draw actionable insights.
You have excellent project management and organizational skills to effectively handle multiple projects and prioritise accordingly.
You have strong communication and presentation skills to effectively communicate ideas and recommendations to stakeholders at all levels.
You have excellent people and relationship building skills that allow you to influence and collaborate across all levels of the company
You have a track record in delivering impact, and never letting the ball drop.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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The information you provide when you fill out this form and which we collect during your application process will be held and used by Adyen primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. You can find more information about how we handle your personal data and about your rights in our Applicant Privacy Notice.

At Adyen, we strive to create an accessible and inclusive experience for all candidates. Please let our team know if you need any adjustments to the recruitment process to make it more accessible and/or inclusive to your needs.

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Do you have at least 6 years of experience managing complex cross-functional projects or programs, specifically within strategy consulting, fintech, or banking?

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Have you worked in a high-growth or rapidly scaling company, particularly in a product or technology-focused environment?

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Can you provide an example of a global or cross-domain strategic initiative you've led or significantly contributed to, involving both planning and execution?

How comfortable are you with interpreting operational performance data and translating it into strategic or process-level decisions?

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Demographic Survey - NL

Disclaimer: We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. The data collected will help us create a workplace where diversity and inclusion is celebrated by monitoring equal opportunities and improving the early stage of our recruitment process. Your individual answers will never be visible to any Adyen employees and answers to this survey will not affect your application in any way. By submitting your answers you hereby consent to Adyen using the data for the prescribed purpose. For more information about the processing of your data and request for deletion, please have a look at the Applicant Privacy Policy.

*Based on the classification provided by the central bureau of statistics in the Netherlands.

**At Adyen, we are building an organization that supports people in their many unique life situations. Knowing this information will help us make our hiring process, benefits and professional development equitable and inclusive.

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For Dutch citizens: Which culture* was alongside the Dutch significant in your upbringing?

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Strategy & Program Manager

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Demographic Survey - NL