Head of Revenue Operations - Technology

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The Role 

Adyen is looking for an experienced Head of Technology with a proven track record in Revenue Operations. This role will be based in our Amsterdam office and report directly to the VP of Revenue Operations.

As Head of Technology, you are responsible for building the best-in-class technology stack to support the execution of our commercial process. You will partner closely with the Head of Revenue Operations - Optimization and the Head of Revenue Analytics to define a technology stack roadmap that drives operational efficiency and generates quality data on the commercial engine’s performance. 

We are looking for a candidate with experience in driving a global strategy for a technology stack that can cater to regional and local requirements. You will need to be skilled at managing the competing priorities and needs of the teams across the commercial engine.

What You'll Do 

• Manage the team responsible for building out the tech stack (Salesforce CRM, Marketing automation, Integrations, tools etc.)
• Drive the development of a tech stack that connects all teams across the commercial engine and enables the commercial process, by translating process gaps and opportunities into user-centric solutions
• Identify and implement opportunities for autonomous adoption of the tech stack 
• Set and maintain a data quality standard across Salesforce CRM and other tools
• Oversee and implement best practices from the Agile frameworks (Scrum, Kanban, Scrumban)

Who You Are

• 8+ years experience in a similar fast-paced environment (as Head of Business Applications, Commercial Technology or Operations and Technology)
• Proven track record of building a holistic enterprise-grade technology stack and demonstrating how tech can drive commercial success
• Experience in developing and implementing tech roadmaps
• Experience managing global teams and managing managers
• Strong storytelling skills where you effectively communicate value 
• Experience in change management and realizing adoption of technology solutions
• Project Management expertise with the ability to prioritize and continuously evaluate how to maximize impact

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s Next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.