Engineering Lead - Customer Area

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

 

Engineering Lead - Customer Area 

We are seeking an experienced and visionary, customer obsessed leader to manage and grow a set of high-performing teams responsible for developing and scaling the Customer Area platform at Adyen. This platform is the central interface where merchants can efficiently manage payment, financial, and data workflows in one place.

As the Engineering Lead for the Customer Area, your primary focus will be to drive innovation, scalability, and exceptional user experiences by:

What you will do

• Unifying management: Ensuring merchants have a seamless portal to manage their entire Adyen product suite;
• Streamlining usability: Creating a consistent, intuitive design and navigation experience across all functionalities;
• Enhancing self-service: Empowering merchants to complete tasks independently at scale through self-service tools;
• Global adaptability: Delivering localized experiences that meet regional needs, such as translations, time zones, currencies, payment methods, legal documents, and region-specific features (e.g., tipping, donations, and gift cards);
• AI-Driven innovation: Leveraging cutting-edge technologies like Artificial Intelligence, Machine Learning, and Natural Language Processing to create smarter, more personalized, and intuitive experiences for merchants. Examples include AI-powered search to help merchants find what they need faster or predictive analytics that offer actionable insights tailored to their business;
• Scalability and resilience: Building a platform that evolves to support diverse merchant needs while maintaining performance and reliability.

Who you are

• A proven leader with experience managing and mentoring high-performing engineering teams, including managing managers, with a track record of delivering complex, scalable platforms;
• Skilled in building large-scale, distributed systems, ideally with expertise in Java or similar programming languages, and a passion for software architecture, scalability, and maintainability;
• Experienced in leveraging AI, Machine Learning, and Natural Language Processing to drive innovation and deliver smarter, more intuitive, and predictive solutions that enhance user experiences;
• You like to keep things simple, love dealing with uncertainty and get things done.
  You are a great story teller, and are comfortable talking to tech & non-tech, as well as merchants and internal stakeholders from every part of the business;
• You’re curious about what our biggest merchants are facing and empathetic to solving problems that help all merchants.

 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

 

This role is based out of our Amsterdam or Madrid office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.