Job Application for Team Lead, Implementation at Adyen

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This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead, Implementation

We’re looking for an experienced and motivated leader to join our Implementation team to lead a team of Implementation Managers in Berlin. You will join a group of peers spread across Berlin and Europe to propel our Platforms & Financial Services implementation team to new heights, setting the standard in the industry.

The Implementation Management team supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge. Implementation managers work on innovative complex projects ranging from Online payments integrations, In-Person Payments (IPP), Marketplaces, Card issuing programs and financial services.

What you’ll do

Lead a team of implementation managers to deliver exceptional customer experience, getting customers live efficiently, with robust and scalable integrations.
Set clear goals and expectations, provide regular feedback, and support individual development through coaching and mentorship.
Act as a sparring partner and escalation layer, supporting the team in navigating complex projects and technical challenges.
Foster an inspiring, collaborative and feedback-driven team culture that reflects the Adyen Formula.
Scale the team while preserving our unique culture and high standards.
Collaborate with cross-functional teams and drive initiatives to scale the (global) IM organization.
Assist in executing strategic initiatives to advance our function's OKRs, address critical challenges, and manage major workload drivers.

Who you are

3+ years experience building and managing a team of implementation managers, technical consultants or technical project managers.
You bring hands-on experience with integration projects in complex environments, ideally in professional services, payments, fintech, retail or enterprise technology.
You have led or contributed to global process improvements, helping to scale tools and procedures for operational success.
You understand how to navigate and influence within a global organization, effectively collaborating across time zones and cultures.
You have a strong grasp of the dynamics of global commerce and the technical, regulatory, and operational components needed for customer success across regions.
You are fluent in both German and English, written and spoken.
You are open to travel—domestically and internationally—when needed.
(Nice to have) You have experience in Ecommerce, Unified Commerce, Marketplaces, or Financial Services.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Berlin office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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What is it about Adyen that makes you interested in working here?

Are your current role is managing a team with direct report?

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How many years of experience do you have in a leadership position?

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Are you aware and agree with 3 days in the office?

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The information you provide when you fill out this form and which we collect during your application process will be held and used by Adyen primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. You can find more information about how we handle your personal data and about your rights in our Applicant Privacy Notice.

At Adyen, we strive to create an accessible and inclusive experience for all candidates. Please let our team know if you need any adjustments to the recruitment process to make it more accessible and/or inclusive to your needs.

Demographic Survey - Germany

Disclaimer: We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. The data collected will help us create a workplace where diversity and inclusion is celebrated by monitoring equal opportunities and improving the early stage of our recruitment process. Your individual answers will never be visible to any Adyen employees and answers to this survey will not affect your application in any way. By submitting your answers you hereby consent to Adyen using the data for the prescribed purpose. For more information about the processing of your data and request for deletion, please have a look at the Applicant Privacy Policy.

*At Adyen, we are building an organization that supports people in their many unique life situations. Knowing this information will help us make our hiring process, benefits and professional development equitable and inclusive.

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Team Lead, Implementation

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Demographic Survey - Germany