Head of Account Management, China

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

We’re looking for an inspirational leader to own Account Management for China. As a senior leader in our China business, you'll shape our culture and team environment, lead key strategic relationships and advocate for the unique needs of our China merchants within Adyen. You will build, mentor, and coach a team of Account Managers and Leads who are responsible for growing strategic merchant relationships and payments revenue. You'll encourage growth by helping the team increase wallet share, cross-selling, upselling, and building strong relationships with enterprise merchants across different industries. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. 

What you'll do:

• Set clear individual and team goals focused on revenue growth and NPS, report on performance and metrics at an executive level
• Build customer relationships with Payments Executives in China, providing proactive advice to influence their global payments strategy and resolve escalations
• Serve as a thought leader in the industry and share your subject-matter expertise in Payments both internally and externally
• Develop, articulate, and execute a clear AM vision in China (and also influence globally), in alignment with the company's overall business goals and market trends
• Mentor new leaders and upskill existing managers within the team, to set an exemplary team culture to continuously evolve how we work
• Lead and incrementally grow a high-performing team with an inspiring, collaborative environment and open feedback culture.
• Collaborate closely with cross-functional teams to ensure our customers succeed with Adyen, impacting Adyen’s product innovation and delivering merchant projects

Who you are:

• Proven experience (15+ years) of leading successful enterprise customer expansion thanks to strong commercial skills.
• Strong Leader with a track record of scaling and evolving large and high-performing teams (ideally 50+ employees)
• Exceptional strategic thinking and problem-solving abilities
• Excellent communication and interpersonal skills
• Extensive fintech and/or payments experience in China, with a deep understanding of market dynamics, customer needs, and industry trends
• A strong reputation for "getting things done," an entrepreneurial mindset that drives accountability for oneself and others

Requirements

• Full business proficiency in Mandarin and English
• Experience in a senior commercial leadership position with track record of growing share of wallet, cross-selling and upselling Extensive experience in payments, alternative payments methods, or card acquiring 
• Experience engaging with C-suites in enterprise companies within e-commerce, digital, online marketplace or platform industries
• At least 10+ years experience in managing teams
• Ability to work from our Shanghai office
• This is a full-time position with the requirement of working a minimum of 40 hours/week
• ~25% Domestic and international travel required.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.