This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Strategy & Programs, Global Operations

This role reports into the Head of Strategy & Execution (S&E), Global Operations and sits within Adyen’s operations function, supporting one or more of Adyen’s pillars (digital, unified commerce, platforms and financial products). Operations consists of 4 domains:

• Support
• Professional Services
• Merchant Operations
• Supply Chain

The S&E team has 2 main focus areas: facilitating ops strategy development & planning, and driving global, highly strategic, cross-domain programs, central to our execution, with speed and scalability at its core. 

What you’ll do

You will play a key role in your scope, to facilitate and coordinate cross domain programs such as:

• Provide leverage to the Head of Strategy & Execution by acting as a thought partner, shaping priorities, and ensuring operational follow-through on the most critical initiatives.
• Set the bar for program management excellence within the team - professionalising outputs, codifying best practices, and mentoring more junior program managers.
• Cut through ambiguity and noise, framing problems clearly and driving towards structured, pragmatic solutions that balance speed and rigour.
• Develop executive-ready deliverables (narratives, decision papers, board materials) that simplify complexity and enable senior leaders to make decisions quickly.
• Shape and drive cross-domain operating rhythms (e.g. annual planning, readiness reviews, quarterly business reviews) with consistency and discipline.
• Anticipate risks and dependencies early, and escalate with solutions to maintain program momentum.
• Apply your strategic and big picture lens in connecting the dots, as well as in identifying process-related roadblocks or accelerators throughout the year.

These programs are essential for reducing complexity today so that we can scale in the future, whilst keeping customer experience at our core.

Who you are 

• You have 10+ years of experience in strategy execution, program management, or transformation roles in high-growth, complex environments.
• You are a strategic operator - equally comfortable zooming out to connect the dots as you are diving into detail to ensure quality and impact.
• You bring structure, rigour, and discipline, and you know how to professionalise deliverables and processes without creating bureaucracy.
• You thrive in ambiguous, fast-moving contexts, and possess excellent project management and organizational skills to effectively handle multiple projects and prioritise accordingly.
• You are motivated by impact: you ensure nothing falls through the cracks, while also raising the level of thinking and execution across the team.
• You have strong analytical and problem-solving skills with the ability to analyze complex data/situations and draw actionable insights.
• You have strong communication and presentation skills to effectively communicate ideas and recommendations to stakeholders at all levels.

 

 

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

 

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.