Job Application for Supply Chain - Support Specialist at Adyen

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This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

We are seeking a proactive, hands-on Customer Support Specialist to join Adyen's dynamic global Supply Chain team. In this role, you will manage the global supply chain ticket queue, deliver exceptional customer service, and collaborate closely with various stakeholders. This position is ideal for a highly customer-focused individual who thrives on finding efficient and sustainable solutions to support both internal and external partners. The successful candidate will work across multiple functions to ensure accurate documentation, and help train internal teams on supply chain processes and best practices.

What you'll do

You support our customers where needed by helping solve challenges on their order and process global support tickets regarding supply chain activities.
Monitor trends in tickets and ensure we are flagging this for improvement in our 3PL operations.
Propose and implement actions to reduce the amount of tickets received in the queue.
Ensure that our internal documentation portal is constantly up to date for the entire supply chain team and main stakeholders.
Create trainings for internal Adyen stakeholders on how to work with supply chain
Maintain established policies and procedures to ensure precision and reliability of supply chain master data from creation to phase-out.

Who you are

1-2 years of relevant experience, including customer service
You're well-organized, have a customer centric mindset and like to solve problems with a pragmatic approach.
Able to collaborate effectively with stakeholders within and outside the team.
Previous experience in customer tools such as Salesforce is an added advantage.
You have strong proficiency in English.
You have a global mindset, and are able to work across time zones and cultures.
You are resourceful, and able to work independently.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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The information you provide when you fill out this form and which we collect during your application process will be held and used by Adyen primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer. You can find more information about how we handle your personal data and about your rights in our Applicant Privacy Notice.

At Adyen, we strive to create an accessible and inclusive experience for all candidates. Please let our team know if you need any adjustments to the recruitment process to make it more accessible and/or inclusive to your needs.

Where are you currently based

Can you describe your experience handling customer support tickets, particularly in a high volume environment?

Tell me about a time you helped resolve a complex customer issue. What was the problem, and how did you ensure a positive outcome?

This role requires identifying trends and reducing recurring support tickets. Can you share an example of how you improved a process or reduced customer inquiries in your previous role?

Have you ever been responsible for creating or maintaining internal documentation or training materials? How did you ensure accuracy and adoption?

Adyen operates globally across multiple time zones. How do you stay effective when collaborating with international teams or partners?

Demographic Survey - NL

Disclaimer: We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. The data collected will help us create a workplace where diversity and inclusion is celebrated by monitoring equal opportunities and improving the early stage of our recruitment process. Your individual answers will never be visible to any Adyen employees and answers to this survey will not affect your application in any way. By submitting your answers you hereby consent to Adyen using the data for the prescribed purpose. For more information about the processing of your data and request for deletion, please have a look at the Applicant Privacy Policy.

*Based on the classification provided by the central bureau of statistics in the Netherlands.

**At Adyen, we are building an organization that supports people in their many unique life situations. Knowing this information will help us make our hiring process, benefits and professional development equitable and inclusive.

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Supply Chain - Support Specialist

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Demographic Survey - NL