Reporting and Reconciliation Analyst

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the Role

We are looking for a Reporting & Reconciliation Analyst to join our Professional Services team in São Paulo. This is a crucial role. You will be the expert who helps our biggest merchants understand and optimize how they use Adyen’s financial reporting tools. You’ll work directly with our largest and most strategic merchants to guide them through complex reconciliation tasks, act as a financial subject matter expert during onboarding, and improve the overall experience for merchant finance teams.

This is a cross-functional role requiring close collaboration with Implementation Managers, Project Operation Managers, as well as Sales, Account Managers, Support and Product. You’ll serve as a critical partner in reducing onboarding friction, accelerating time-to-margin, and turning one of Adyen’s most historically challenging areas into a long-term strength. This is a hands-on role for someone who loves to dive deep into data and help others succeed.

What You’ll Do

• Merchant Onboarding & Support:
• Guide merchants through the setup, interpretation, and reconciliation of financial reports
• Participate in implementation and ramp phases to ensure financial readiness from day one
• Provide specialized support for submerchant payout logic, settlement timing, fees, receivables advancements and tax reporting
• Strategic Account Engagement
• Serve as the key escalation point for our Commercial and Support teams when they face tough reporting questions.
• Support high-value or complex focus accounts with their unique reconciliation challenges, acting as a true problem-solver.
• Cross-Functional Partnership:
• Be the voice of the merchant and our internal teams. You'll provide direct feedback to our global Product teams to help them improve our tools and fix systemic issues.
• Partner with Technical Support to improve response quality and resolution times
• Work closely with Project Operation Managers and Implementation Manager teams to offload specialized financial responsibilities and enable scale
• Knowledge & Enablement:
• This is key. We don't want to solve the same problem every day. You will identify common issues and create clear, scalable guides, templates, and documentation for both merchants and our internal teams.
• You will train our teams to better understand the financial implications of Adyen’s reporting tools. Your goal is to scale your knowledge across the company and merchants. Experience using AI tools to build and maintain this knowledge base is a huge plus.

Who You Are

• You have 5+ years of experience in a related field like financial reportings, payments processing in Brazil, or reconciliation.
• You have great communication skills in both Portuguese and English. You can build strong relationships and work effectively with both technical and non-technical people.
• Available to work 3 days in person in Morumbi/SP.
• You have strong analytical and logical skills. You can look at complex data, find the pattern, and get to the root cause of an issue.
• You understand merchant finance workflows and can explain complex financial reports in a simple, actionable way. You are comfortable with financial data structures, bank statements, general ledgers, transaction records, and know how to reconcile across systems.
• You take ownership. You see a problem and feel responsible for solving it, not just for you, but for the merchant and for Adyen.
• You are a fast learner and are excited by new technologies. You see the potential for AI and new tools to help us work smarter, not just harder.
• Nice to have: Experience with payment processors is great, but your analytical mind and drive are what matter most to us.

Our Diversity, Equity and Inclusion commitments

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Sounds like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 3 business days. Our interview process tends to take between 3 or 4 weeks to complete. Don’t be afraid to let us know if you need more flexibility.