Job Application for Operations Manager - United Heritage Hall at AEG Worldwide

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For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Manager Operations will oversee operations and perform management functions at venues and events throughout the region. The Manager Operations will be responsible for day-to-day operations; marketing shows, working with the General Manager to ensure all event needs are met, and working with the production team to advance the shows at their assigned venue ensuring the artist contract is properly fulfilled within the show budget. This position will work closely with staff to provide a high-level customer service to ensure a friendly, safe environment at all events, and work with operations team on developing policies and procedures, assist with planning and cost estimates. Additionally, the Manager Operations will handle daily administration, oversee equipment and supplies inventory, and provide input on venue improvements.

Essential Functions

Responsible for project managing shows. In constant contact with client or tour managers to make sure all needs of the show are met, addressed and resolved; review artist contracts related to production, merchandise, ticketing, and rider requirements.
Work closely with operations team on developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for assigned venues and projects.
Ensure a high level of customer service, oversee day of show operations at venue. Manage backstage area of venue ensuring artist hospitality needs are met, this includes preparing greenrooms and being a resource to artists and their crew to answer any questions they may have.
Responsible for the day-to-day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring of staff performance. Work with staff to create a friendly, safe environment at all events through proper training.
Ensure all events have adequate equipment and supplies to function properly. Work with members of the operations team to procure these items at the most competitive price. Negotiate vendor contracts and maintain good working relationship with vendors.
Engage in venue improvements and capital projects by providing recommendations for improvements and working with management team to obtain bids, develop ROI (Return on Investment) analyses, and oversee projects to completion. Ensure venue is ready for opening and reporting any maintenance/supply needs to GM.
Responsible for day of show settlement, prepare invoices and handle payroll discrepancies.

Required Qualifications

BA/BS Degree (4-year) In Business Management or related field
4-6 years Of related work experience
Previous experience managing private and concert events
Experience in venue and events operation, tours, including artist communication and settlements
Computer savvy and proficient in MS Word, Excel, Outlook
Strong written and verbal communication skills
Previous management experience and strong leadership skills
Strong organizational/ project management skills with the ability to multitask and prioritize work load
Ability to work flexible schedule including nights, weekends, and holidays
Music industry and live music experience preferred

Payscale: $59,564.55 - $65,000.00 annually

Bonus:This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.

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Operations Manager - United Heritage Hall

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