Senior Support Engineer

About Aerospike

At Aerospike, we dream big. Our focus is helping companies tackle seemingly insurmountable problems and doing what’s never been done before. That is why we developed the world's leading real-time data platform that powers mission-critical applications at the world's most innovative, category-disrupting companies.

Our customers have deployed extreme-scale real-time applications to fight fraud, dramatically increase shopping cart size, enable global digital payments, and deliver hyper-personalized user experiences to tens of millions of customers. Customers like Airtel, Experian, Nielsen, PayPal, Snap, Verizon Media, Wayfair, and many others rely on Aerospike as the data foundation for the future to help them act in the microsecond moments that matter. Aerospike is headquartered in Mountain View, California, and has a global presence with offices in London, Bangalore, and Tel Aviv.

Job Description

We are looking for a member of the Global Customer Support who will work on investigating, identifying, and troubleshooting customer issues.  You will work collaboratively with engineers, technical writers, and Client Services consultants to deliver best-in-class support to Aerospike customers.

Experience: 7-10 years minimum.

Work Location: Bengaluru

Work Hours: This is for the India day shift and the tentative working hours will be 9am to 6pm IST. 

What You’ll Do

• Investigate, troubleshoot, and resolve customer issues on the Aerospike Data Platform. Document issues and collaborate with Engineering (if needed) to provide solutions. 
• Take part in real-time remediation exercises with customers.
• Serve as the customer advocate for a timely resolution of issues.  
• Share in the excitement of supporting a Mission Critical Data Platform in real-time for some of the world’s biggest enterprises.
• Guide customers through new deployments.
• Help customers achieve their goals and maximize the value of their Aerospike investments.
• Contribute expertise by writing articles for the Aerospike Knowledge Base and Aerospike documentation.
• Be part of a flexible and energetic global team.

Qualifications

• Excellent experience with the Linux operating system. Certification(s) are desirable. 
• Understanding of Cloud and on-premise environments.
• Experience of distributed systems.
• Familiar with database products, especially NoSQL solutions/distributed systems.
• Excellent written and verbal communication skills.
• Strong technical aptitude, especially in the area of database and cloud technologies.
• Excellent technical, troubleshooting, and analytical skills.
• Self-motivated and effective in a fluid environment; able to thrive in a startup where things happen fast.
• Willingness to take on new challenges and build on current skills.

Nice to Have

• Technical Support experience in the software industry.
• Experience working with container orchestration environments.
• Experience with deployments in AWS (certification is a plus).

. Education

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.