Job Application for FSR 2 (Deployed) at AEVEX Aerospace

Job Overview

We are looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.

Essential Functions

Provide on-site technical support for defense equipment/systems, including installation, troubleshooting, repair, and maintenance activities.
Serve as the primary point of contact between the company and defense customers, addressing inquiries, resolving issues, and managing relationships to ensure customer satisfaction.
Conduct training sessions for end-users on the operation, maintenance, and troubleshooting of defense equipment/systems to enhance their capabilities and minimize downtime.
Coordinate logistics, including spare parts management, inventory control, and supply chain management, to ensure timely availability of resources for maintenance and support activities.
Maintain accurate records of service activities, including service reports, maintenance logs, and technical documentation, to track equipment performance and facilitate future troubleshooting.
Implement quality assurance processes and procedures to ensure compliance with industry standards, regulatory requirements, and customer specifications.
Participate in field testing and evaluation of new equipment/systems, providing feedback and insights to support product development and improvement efforts.
Adhere to safety protocols, regulations, and company policies to ensure a safe working environment and compliance with legal and regulatory requirements.
Identify opportunities for process improvement, cost reduction, and efficiency enhancement in service delivery and support operations.
Collaborate with internal teams, including engineering, product development, and customer support, to address technical issues, implement solutions, and achieve organizational objectives.

Standard Essential Functions

Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies

Strong technical skills and knowledge of defense equipment/systems, including electronics, mechanical systems, and software applications.
Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and stakeholders at all levels.
Problem-solving abilities and a proactive approach to resolving technical issues and challenges in a fast-paced environment.
Ability to work independently and collaboratively as part of a multidisciplinary team, demonstrating initiative, adaptability, and a commitment to excellence.

Education / Certifications

Bachelor's degree in a related field or 4-6 years of related experience

Experience

4-6 years of relevant experience required.
Prior experience in a technical support role, preferably in the defense industry or a related field.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is:

Frequently required to stand for extended periods of time
Frequently required to lift up to 50 pounds
Frequently required to operate motor vehicle
For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Security Clearance

Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.

Disclaimer:

AEVEX Aerospace is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

About AEVEX Aerospace

AEVEX Aerospace, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia.

AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits.

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FSR 2 (Deployed)

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