Senior Manager, Internal Communications
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm is reinventing payments and commerce, empowering consumers to buy now and pay over time without late or hidden fees, while helping merchants accelerate their growth. We’re looking for a dynamic, results-driven communications professional to join our Communications team and lead internal communications strategies that inform, engage and inspire Affirmers.
This role is essential to advancing Affirm’s business objectives by ensuring internal clarity around our vision, strategy and priorities, driving productivity, and cultivating employee advocacy for our brand. As a trusted partner to leadership and cross-functional teams, you will craft and execute compelling internal campaigns and narratives that reinforce company values, promote cultural initiatives, and motivate employees.
The ideal candidate is a self-starter, persuasive storyteller, critical thinker, and problem solver. They are an excellent writer, highly organized, detail-oriented, and passionate about building employee pride and retention. They bring experience leading company-wide internal communications, excel in a fast-paced, dynamic environment, and are collaborative, adaptable, and tenacious.
What You’ll Do
- Lead Internal Communications Strategy: Refine and execute a company-wide strategy that ensures consistent, clear messaging around Affirm’s vision, strategy, and priorities. Tailor communication efforts to align with organizational goals, while fostering transparency and clarity at all levels.
- Optimize Internal Communications Channels: Oversee and enhance the effectiveness of key communication channels (e.g. All Teams meetings, Slack) to to effectively reach employees and foster engagement
- Partner with Leaders and Cross-functional Teams: Collaborate with other communications experts, marketers, the People team, and senior leadership to craft company-wide communications that support key initiatives - such as new programs, reorgs, and cultural projects - and ensure they resonate with employees. Provide coaching on internal messaging best practices and support executives in crafting messages in their authentic voices.
- Drive Employee Engagement and Advocacy: Work closely with the People team to design and implement communications that reinforce company values, cultivate ownership and pride, and empower employees to become ambassadors for Affirm.
- Manage Complex Communications: Partner with the Communications team and cross functional stakeholders to effectively manage messaging for sensitive or challenging situations, ensuring effective communication, consistency, and alignment across internal and external communications.
- Measure Impact and Refine Strategies: Define key performance indicators, assess the impact of internal communications efforts, and use both qualitative and quantitative feedback to continually improve strategies and ensure they’re aligned with Affirm’s evolving business needs.
What We Look For
- 10+ years of communications experience — including at least 5 years in-house — with a proven track record of leading large-scale internal communications initiatives in fast-paced environments.
- Exceptional writing and storytelling skills, with the ability to craft clear, engaging messages that resonate with diverse audiences.
- Proven track record of building and executing internal communications programs that support business goals, drive employee engagement, and foster company culture.
- Collaborative and results-oriented mindset, with the ability to partner across departments,influence key stakeholders, and drive initiatives forward autonomously
- Exceptional project management skills, with a keen attention to detail and the ability to handle multiple projects simultaneously
- Data-driven approach to communication, with experience measuring the impact of initiatives and refining strategies based on feedback and performance metrics
Base Pay Grade - M
Equity Grade - 9
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $180,000 - $230,000
USA base pay range (all other U.S. states) per year: $160,000 - $210,000
Please note that visa sponsorship is not available for this position.
#LI-Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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