Fraud Operations Investigator II

As a company that underwrites and services loans, we are extremely attentive to fraud prevention. We will not be successful unless we maintain and scale out our exceptional fraud monitoring and deterrence processes, keeping would-be fraudsters at bay.

 

• Conduct investigations on fraud cases, identifying patterns and trends that require escalation.
• Handle complex cases, pinpoint procedural gaps, and collaborate cross-functionally to address these gaps and update procedures as needed.
• Complete ad hoc tasks and small projects, collaborating with teams such as analytics, QA, training, knowledge management, compliance, and legal as needed.
• Support our vendor teams with escalations.

• Fluent in French (written, spoken, and reading proficiency)
• Excellent communication skills
• Experience overseeing projects
• Experience working cross functionally
• Solid understanding of financial fraud and investigations (e.g., identity theft, account takeover, social engineering), including investigative techniques, red flags, and relevant tools and systems
• Basic knowledge of Reg E and Reg Z regulations - SQL experience is a plus, though not required

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: 

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents 
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

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