Patient Outcomes and Technology Analyst

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.
Join us in improving health care outcomes for all!  We promise to do what’s right, always.

Position Summary:
The Patient Outcomes and Technology Analyst supports the PCA team by managing CRM and phone systems, analyzing health data, and providing insights to improve patient care. Acting as a liaison between PCA, Client Management, and Data & Analytics, this role ensures accurate data utilization and requires technical expertise, analytics, and collaboration to drive informed decisions.

What you will do:

Tool and Technology Management: 
•    Oversee the implementation, configuration, updates, and performance of Salesforce HealthCloud, phone systems, and other relevant tools utilized by the PCA team
•    Troubleshoot and resolve technical issues, ensuring the seamless operation of all tools and technologies
•    Coordinate with vendors and internal IT teams to ensure that all tools are functioning properly and are aligned with team objectives

Data Analysis and Reporting: 
•    Work closely with the PCA team to ensure comprehensive and accurate documentation of patient interactions within Salesforce HealthCloud and other relevant systems
•    Analyze data from patient care interactions to identify patterns, gaps, and opportunities for improvement
•    Collaborate with the Data and Analytics team to design and implement reporting frameworks that measure key outcomes, member satisfaction, and operational efficiencies
•    Develop and deliver regular dashboards, reports, and ad-hoc analysis to key stakeholders, including the PCA and Client Management teams, to inform decision-making

Performance Monitoring and Optimization: 
•    Monitor the performance of tools and technology, identifying areas for improvement and implementing enhancements based on user feedback and analytics
•    Develop and track key performance indicators (KPIs) related to tool usage, process efficiency, and health outcomes, ensuring alignment with organizational goals
•    Provide ongoing support and training to the PCA and Client Management teams on best practices for using the tools and interpreting data

Collaboration and Cross-Functional Engagement: 
•    Serve as the primary point of contact between the PCA team, Client Management team, and Data & Analytics team for data-related initiatives
•    Facilitate communication and knowledge-sharing between teams to ensure that all relevant stakeholders are aligned on goals, expectations, and performance metrics
•    Provide actionable insights and recommendations based on data analysis to help optimize patient care strategies

What you need:

•    Bachelor’s degree in Data Analytics, Health Informatics, Information Technology, or a related field
•    2+ years of experience in a data-centric role, preferably in healthcare or pharmacy benefits management
•    Experience working with Salesforce HealthCloud or similar CRM platforms is highly desirable
•    Familiarity with healthcare data standards and patient outcome measurement is a plus
•    Strong proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI)
•    Experience with data integration and management across multiple platforms and systems
•    Excellent problem-solving and troubleshooting skills, with a focus on improving workflows and technology performance
•    Strong communication skills with the ability to explain complex data and technical concepts to non-technical stakeholders
•    Ability to work collaboratively in a cross-functional team environment
•    Detail-oriented with a focus on accuracy and data integrity
•    Proactive and self-motivated with a strong sense of ownership
•    Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously
•    Passion for using data to drive improvements in healthcare and patient outcomes

What you get:
•    To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
•    To work in a culture where people thrive because when OUR team thrives, OUR business thrives
•    Competitive compensation, including health, dental, vision and other benefits

Note:  
AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.