Coordinator, Customer Insights

The Customer Insights department is looking for a Coordinator, Customer Insights to join our fast-paced, experienced team and support projects touching multiple business units within AG1. This person will support the Customer Interview Program, along with a variety of research-related processes. We’re looking for someone who can successfully navigate through a high-volume of critical (and often, shifting) needs, while not skipping a beat. 

Reporting to the Senior Manager, Customer Insights, the ideal candidate has  strong attention to detail, analytical and problem solving skills, with the ability to work closely, and collaboratively with cross functional stakeholders.

WHAT YOU’LL DO

• Support the Customer 1x1 Interview Program by pulling customer lists, recruiting customers, scheduling interviews and managing Zoom logistics. 
• Create, manage and continuously maintain a Customer Intelligence repository for the company to access and use.
• Support customer outreach and recruiting for a variety of cross-functional research projects.
• Assist with insight synthesis and video highlight reel creation.
• Drive research participant incentive and order placement.
• Work with Data Analytics to maintain and leverage a Customer Panel.
• Coordinate with internal teams to ensure alignment and integration of customer insights into strategic initiatives.
• Stay updated on industry trends and best practices in customer research and insights.
• Build and foster relationships with external research vendors and consultants.
• Assist with vendor capability comparison and onboarding.
• Support Customer Insights to ensure project timelines and deliverables are being met.
• Work with cross-functional partners to develop outreach communication to prospective research participants.
• Support in the preparation and execution of other special projects, as needed.

 

WHAT WE'RE LOOKING FOR

• 2+ years of experience in customer insights, market research, or a related field with a proven track record of excellent organization and communication skills.
• The ability to thrive in a fast-paced environment with a consistent “can-do” attitude.
• A desire to optimize a high-priority program by identifying and implementing new tools.
• Strong attention to detail and a proven ability to manage multiple work streams at once.
• Strong interpersonal, written communication, and organizational skills.
• Experience with the Google Workspace, Calendly, and Zoom preferred.
• Experience with video editing tools preferred.
• Experience in research participant recruitment preferred.
• Experience moderating qualitative interviews preferred.
• A full life outside of work with personal passions and hobbies!

 

WHAT’S IN IT FOR YOU?

• Competitive compensation and performance-based incentive plans.
• A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
•  A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• A high-growth, dynamic environment with opportunities for your direct impact to be felt.
• Paid holidays, company-wide mental health days, and unlimited PTO (based on your country of residence).
• In-person team meetups for optimal collaboration, team building and accelerating productivity.
• A work environment and culture  that is based on high performance, productivity and continuous improvement. 
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
• Access to AG1 products and branded swag. 
• Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members. 
• All other benefits and insurances as required by law, based on your specific country of residence.

   

AG1 is dedicated to providing equitable and competitive compensation and benefits packages. For this particular role, the annual base salary range is $38K-$62K and will ultimately be decided at the offer stage based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.

AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.