Senior Manager, Retention Product

ABOUT US

At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world. 

Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine.

Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Obsessed, Radical Ownership, High Performance, Courage, Amazing Humans and Continuous Pursuit of Excellence —are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team. 

THE ROLE

The Senior Manager, Retention Product is responsible for creating 360 customer experiences that foster member loyalty and improve customer retention. This person will be expected to be strategic, creative, and analytical with the ability to confidently lead highly XF initiatives.

We are looking for somebody who will gain a deep understanding of our members by partnering closely with our customer insights, customer happiness, and analytics teams. They will then design a roadmap and implement solutions targeted at solving our top customer problems through digital and physical touchpoints. Through A/B testing and experimentation, the Senior Manager, Retention Product will make informed decisions to better the AG1 member experience. 

WHAT YOU'LL DO

• Gain a thorough understanding of our customer and business and build out a product roadmap that aligns with our goals.
• Get buy-in from senior leaders and XF partners by delivering compelling arguments, using data and insights, to support Retention Product initiatives.
• Manage the development of new products from V0 to full GTM launch at scale by partnering closely with both technical and non-technical business partners.
• Own the creation of product briefs, specs, and systems to drive a highly efficient product development process.
• Define A/B tests and hypotheses, analyze results, and recommend next steps in partnership with our analytics business partners.
• Work closely with our technical product managers and supply chain leaders to prioritize initiatives and manage work needed from XF partners.
• Identify new opportunities by running brainstorms that include a diverse set of stakeholders across the business.

WHAT WE'RE LOOKING FOR

• A minimum of a Bachelor's Degree.
• 5-7 years experience in Product Management or Product Marketing.
• Analytical individual with SQL proficiency.
• Excellent storyteller, strong written and oral communicator.
• Experience with A/B testing and multivariate testing.
• Decisiveness and proactiveness: you understand that we need to move quickly and that starts by making decisions, owning them and iterating when required.
• Ability to run effective brainstorms that generate high quality ideas.
• Experience writing user stories and collaborating with engineers.
• Experience working with supply chain and operations teams.
• Exceptional at breaking down technical problems and systems.
• Entrepreneurial in spirit; somebody who thrives in a fast-paced environment.

WHAT'S IN IT FOR YOU?

• A competitive compensation package and performance-based incentive plans.
• A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
• A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• A high-growth, dynamic environment with opportunities for your direct impact to be felt.
• Paid holidays, company-wide mental health days, and unlimited PTO (based on your country of residence).
• In-person team meetups for optimal collaboration, team building and accelerating productivity.
• A work environment and culture that is based on high performance, productivity and continuous improvement. 
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
• A monthly AG1 subscription and access to branded swag. 
• Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members. 

AG1 is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is $110,000 - $135,000 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.

AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.