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Clinical Ops & Strategy Lead

Los Angeles, California, United States

Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures.

Bold is looking for a Clinical Ops & Strategy Lead to spearhead the development and execution of our virtual care services. This is an amazing opportunity for an entrepreneurial-minded builder who wants to change the way care is delivered to older adults.

To help us achieve our mission, we are looking to hire a Clinical Ops & Strategy Lead to help run clinical operations, optimize patient and provider experiences, ensure compliance with healthcare regulations, and collaborate with Bold’s cross-functional leadership team to scale these services effectively. This is a full-time hybrid role based in Santa Monica and will report to the CEO.  

Key Responsibilities:

  • Strategic Planning: Develop and implement strategies to enhance telehealth operations, aligning with organizational goals.
  • Operational Management: Oversee day-to-day virtual care activities, including scheduling, patient engagement, and provider coordination. Establish and track key performance indicators (KPIs) to drive continuous improvement.
  • Team Leadership & Cross Functional Collaboration: Work with marketing, finance, and other departments to support organizational initiatives. Over time, this lead will manage the process to recruit, train, and lead a multidisciplinary team comprising clinical and administrative staff.
  • Compliance and Quality Assurance: Ensure adherence to HIPAA, state licensing requirements, and other relevant regulations.
  • Technology Integration: Collaborate with Bold’s product and engineering teams to implement and optimize telehealth platforms and tools.

Qualifications:

  • Excellent communication and interpersonal skills, and a patient-centric approach that centers the importance of enhancing patient experience and outcomes through virtual care.
  • Minimum of 7 years of experience in healthcare operations, with at least 2 years in a telehealth or digital health setting. Strong understanding of telehealth technologies and regulatory requirements.
  • Proven leadership experience in managing and scaling healthcare services.
  • Bachelor’s degree in healthcare administration, business, or a related field; Master’s preferred.


Interested? Great! Here’s what you should know:

At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life — including, but not limited to, race, gender identity, sexual orientation and disability status. If you’re motivated by our mission and eager to contribute to our team and culture, we’d love to hear from you.

Compensation: 

We’re committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $155-170K annually. The exact salary will depend on the amount of relevant and transferable experience you bring to the role. You will also receive meaningful equity in the form of a stock option grant. 

Benefits:

  • Comprehensive health, dental, and vision insurance
  • 12 weeks of paid parental leave
  • Company-sponsored life insurance
  • Unlimited PTO
  • 401(K) after 6 months of employment
  • Monthly fitness stipend
  • One-time stipend for home office setup

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