UX Researcher / Designer

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose – and that we can only achieve it by supporting a culture where people feel valued, self-managed, and love to come to work.

The role

Agile Six is looking for an Associate UX Researcher / Designer to join a collaborative team partnering with a new program office with the mission of scaling and implementing digital health technology to promote excellence in Veteran and staff experiences, health outcomes, and access. This team places a strong emphasis on clinician and Veteran digital experiences when building and delivering products and solutions.

In this role, we are looking for someone with a specialization in service design and a general UX knowledge across the HCD and research processes. This role entails collaborating with our team to develop service design visual documentation to visually communicate the processes, people, systems, services, and opportunities to guide highly complex, cross-disciplinary projects for government agencies and the people they serve, including context switching across a variety of products in our portfolio as required.

Among your responsibilities will be to partner on research and design activities and communicate findings to both team members and key stakeholders. You have a strong degree of design literacy and visual communication skills. You have an adaptive, empathetic and collaborative mindset, and care deeply about team dynamics. Most importantly, you have a passion for working on important problems that have a lasting impact on millions of users and make a difference in our government!

Responsibilities

• Lead service design-specific documentation and strategy efforts, such as service blueprints representing people, processes, systems, and requirements.
• Create service design deliverables at all levels of fidelity throughout the process, from early stages to high fidelity for stakeholder delivery.
• Support other user research and design efforts across a variety of research methodologies such as user interviews, persona creation, journey mapping, affinity diagraming and user flows.
• Support the team with visual communication skills, lending support with visual deliverables.
• Follow the research process, including discovery, synthesis, documentation, and communication.
• Clearly articulate your thought processes through verbal and written explanation, whiteboard, sketching, or quick mock-ups to small or large groups.
• Use the US Web Design system and design with repeatable patterns across the portfolio. Collaborate with the Design System team when necessary around iteration and improvement of design system components.
• Collaborate with the product manager and engineers to ensure implementation matches intent across all design components.
• Keep UX work in sync with the product roadmap and flag delays or issues in research and design with team members.
• Communicate and collaborate with stakeholders and team members across a range of disciplines.
• Support the practice of design and research within the larger company as needed through activities such as participating in communities of practice.
• We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

Basic qualifications

• 2+ years of experience working as a service designer or related position in collaboration with digital product teams (enterprise environment a plus) with a Bachelor’s Degree in IT or Engineering related field
  • 4+ years of relevant experience is required without a Bachelor's Degree in IT or Engineering related field
• Ability to be autonomous, take initiative, and effectively communicate status and progress
• Portfolio illustrating your process and samples of native product design work driven by quantitative and qualitative user research
• Understand human-centered design, interaction design fundamentals, and UI design and research best practices, including accessibility
• Proficient in Figma and modern prototyping tools
• Experience successfully collaborating with cross-functional partners and other designers and researchers, seeking and providing feedback in an Agile environment
• Adaptive, empathetic, collaborative, and holds a positive mindset
• Has lived and worked in the United States for 3 out of the last 5 years
• Some of our clients may request or require travel from time to time. If this is a concern for you, we encourage you to apply and discuss it with us at your initial interview

Additional desired qualifications

• Familiarity with the US Web Design System
• Familiarity with Section-508 and WCAG 2.1AA Accessibility requirements, standards, and testing tools
• Experience developing knowledge of complex domain and systems
• Experience working with government agencies
• Ability to work across multiple applications, components, languages, and frameworks
• Experience working in a cross-functional team, including research, design, engineering, and product
• You are a U.S. Veteran. As a service-disabled veteran-owned small business, we recognize the transition to civilian life can be tricky, and welcome and encourage Veterans to apply

At Agile Six, we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. Even if you don't meet every requirement, we encourage you to apply. We’re eager to meet people who believe in our mission and who can contribute to our team in a variety of ways.

Salary and Sixer Benefits

To promote equal pay for equal work, we publish a salary for each position.

The salary for this position is $105,983

Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. The following benefits are available to all employees. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not controlling), be caring (not directive) and ready to participate in a state of flow. We mean it when we say “We build better by putting people first”.

All Sixers Enjoy:

• Self-managed work/life balance and flexibility
• Competitive and equitable salary (equal pay for equal work)
• Employee Stock Ownership (ESOP) for all employees!
• 401K matching
• Medical, dental, and vision insurance
• Employer paid short and long term disability insurance
• Employer paid life insurance
• Self-managed and generous paid time off
• Paid federal holidays and Election day off
• Paid parental leave
• Self-managed professional development spending
• Self-managed wellness days

Hiring practices

Agile Six Applications, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Unfortunately, we are unable to sponsor visas at this time.

If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to careers@agile6.com. We want to ensure you have the ability to apply for any position at Agile Six.

Please read and respond to the application questions carefully. Interviews are conducted on a rolling basis until the position has been filled.