Business Analyst - Mumbai

Title: Business Analyst  

Location: Navi Mumbai, India  

Reports to: Lead Business Analyst 

 

• Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services? 

• Do you want to have the opportunity to design automated solutions for our clients, enabling them to improve services to the public through efficiencies and save thousands cost at the same time? 

 

If so, we would love to hear from you! 

 

ABOUT US 

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organizations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data. 

   

Since 1998, we have been part of Blenheim Chalcot , one of the leading venture builders in the world. Blenheim Chalcot has been building exciting and disruptive businesses for over 20 years across various sectors, including notable names like The Rajasthan Royals, Modulr, Fospha and many more. 

 

OUR VALUES  

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile. 

Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens. 

Innovation: we bring together the right technologies and services to design solutions that work. 

Passion: we are passionate about - and dedicated to - public services and improving people’s lives. 

 

THE ROLE 

Key responsibilities 

Your responsibilities will span the entire project lifecycle, from initial requirements gathering and process mapping through to the design of future state models and the support of implementation activities, including testing, user adoption and operational change. 

 

Specific duties 

Depending on the project, you will need to be comfortable doing the following: 

• Elicit, analyse, and document business requirements and current state business processes through various techniques, ensuring a clear understanding of the 'as-is' landscape.  

• Collaborate with stakeholders to design and document future state business processes and target operating models (people, process, and systems), ensuring alignment with strategic objectives.  

• Quantify and document the anticipated benefits of proposed process changes, including Return on Investment (ROI) analysis, to support informed decision-making. 

• Design and facilitate engaging workshops with end-users and key stakeholders to gather insights, validate requirements, and drive consensus towards future state solutions.  

• Develop comprehensive project documentation and provide technical input to support the successful delivery of transformation initiatives.  

• Design, document, and support the delivery of testing (including UAT) and training programs to ensure successful adoption and implementation of new processes and technology. 

 

Opportunity 

This role is an excellent platform for experienced professionals to take their career to the next level.  As a Business Analyst at Agilisys, you will be instrumental in driving digital transformation for our public sector client by expertly analysing their current operations, defining future-state processes aligned with their strategic goals, and quantifying the value of proposed changes. You will collaborate closely with client stakeholders, facilitating workshops and creating comprehensive documentation to ensure the successful delivery of innovative solutions. This role offers a unique opportunity to make a tangible difference, leveraging your analytical and communication skills within a dynamic organisation.  

  

ABOUT YOU 

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Stakeholder management experience is essential to being successful in this role. 

 

The Ideal Candidate 

 

• Experience and Knowledge: 

• Experience working with project documentation and providing technical input. 

• Experience of elicitation, capture and documentation of business requirements and current state business processes. 

• Experience creating and documenting future state business processes. 

• Experience elicitation of, capturing, quantifying and documenting process change benefits. 

• Experience analysing processes, data and systems. 

• Ability to create future state operating models; people, process and systems 

• Ability to design and facilitate a series of workshops and engage end-users and key stakeholders. 

• Ability to design, document and deliver testing, UAT and training programmes 

• Ability to design and implement operational change programmes. 

• Ability to analyse, document and present Return on Investment (ROI) of proposed future state operating models. 

• Strong stakeholder management, effectively managing expectations and validating deliverables. 

 

• Certifications: 2 of the 4 required  

• BCS Business Analysis Practitioner, IIBA CCBA or equivalent 

• Lean Six Sigma White Belt 

• BPM Certified Business Process Associate (CBPA) 

• Relevant Microsoft Applied certifications 

 

• Skills: 

• Strong attention to detail 

• Analytical thinking and process orientated 

• Able to build relationships with key stakeholders 

• Analytical mindset with the ability to identify risks and opportunities 

 

  

WHAT WE CAN OFFER YOU: 

 

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development. 

 

• Education Assistance Program 

• Employee Referral Program 

• Medical Insurance including Accidental Cover 

• Medical Reimbursement 

• Life Insurance 

• 24 days annual leave 

 

  

PROCESS 

 

Simply submit your CV. 

 

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role.  This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for.  You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for. 

 

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.  

 

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.