Business Support CSC (NSC)

Title: Customer Services and Business Support, Children’s Social Care  

Location: North Somerset, United Kingdom

Division: Managed Services

Reports to: Team Manager

Are you ready to drive digital transformation and innovation within a dynamic organization focused on delivering exceptional public services?

Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?

Do you want to have the opportunity to make a significant contribution to the ICT Development Strategy that includes the implementation and development of all Voice and Data infrastructure and systems for Agilisys clients?

If so, we would love to hear from you!


ABOUT US

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organisations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.

OUR VALUES

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.

Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.

Innovation: we bring together the right technologies and services to design solutions that work.

Passion: we are passionate about - and dedicated to - public services and improving people’s lives.

THE ROLE

Key responsibilities

Business Support is a vital role within Agilisys, and this role will ensure the stability, integrity, and efficient operation of our clients' administration environments.

Opportunity

37 hours per week , Monday – Friday 

Permanent Role  

We have an exciting opportunity to work within the Youth Justice Service, Children’s Social Care Business Support Team. We are looking for candidates who have an administration background/experience or an interest in progressing into an administrative role. 

You will be required to support a range of services as part of a wider team delivering administrative support to teams of Social Workers and young people in North Somerset.  

 The role involves but is not limited to: 

• Reception Cover 

• Minute Taking (Training given) 

• Diary Management  

• Data inputting  

• Application processing  

• Handling and resolving queries 

• Collation and presentation of conference reports 

• Liaising with customers internally and externally 

• Finance  

• Variety of administrative tasks 

• Inbox management  

• Updating of the LCS (Children’s Social Care/YJS) system 

You will be required to work flexibly to support various general administrative tasks across the team.  You will require a sound knowledge of Microsoft Office, primarily Outlook, Excel, and Word, and excellent keyboard skills.  You will have good communication skills, a good eye for detail, confidentiality, flexibility, and a positive attitude is essential.  

Note: This is not a Local Authority post, and applicants will need to satisfy themselves regarding this.  

If you are interested or would like to know more, please contact Brianne Ackland – Brianne.ackland@n-somerset.gov.uk   

ABOUT YOU

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.