Customer Service Team Manager

Are you an experienced Customer Service Team Manager who thrives in a fast-paced contact centre environment? We’re looking for a confident leader to manage, motivate, and develop a team of Customer Service Advisors while delivering outstanding service for North Somerset Council and key partners.

In this role, you’ll drive performance against KPIs and SLAs, build strong client relationships, and champion continuous improvement — including a digital-first approach to customer contact. Working closely with the Operations Manager, you’ll play a key role in shaping service delivery, improving processes, and enhancing customer experience.

What you’ll bring:

• Proven experience leading and developing customer service teams
• Strong stakeholder and client management skills
• A results-driven, solutions-focused mindset
• Excellent communication and influencing abilities
• Experience managing performance, KPIs, and service improvement initiatives

Why join us?

• A leadership role with real influence and impact
• Opportunities to innovate and drive service improvement
• Supportive environment with hybrid working after training

Ready to lead a high-performing team and make a difference to local services? Apply now.