Finance Operations Excellence Manager (Bangkok Based, Relocation Provided)

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  

 

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

 

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Role #1 Finance Operations Excellence Manager

The Opportunity 

Are you an experienced finance transformation and continuous improvement professional who enjoys solving complex operational problems and delivering measurable results?

Agoda’s Finance Operations Excellence team is looking for a Manager to lead finance and accounting process-improvement initiatives across our global operations. The role will focus on analyzing existing processes, identifying root causes, redesigning workflows, strengthening controls, and implementing sustainable improvements across areas such as Accounts Payable (PTP), Accounts Receivable (OTC), General Ledger (RTR), payments, reconciliations, and financial close.

You will own improvement initiatives from problem definition through implementation and stabilization. The ideal candidate combines strong finance-process knowledge with advanced Lean Six Sigma skills, structured problem-solving, data analysis, project ownership, and the ability to communicate recommendations clearly to finance and non-finance stakeholders.

Key Responsibilities 

• Finance and Accounting Process Improvement
• Lead end-to-end improvement initiatives across AP, AR, GL, payments, reconciliations, and financial close.
• Conduct process mapping, value-stream mapping, Kaizens, and future-state design using Lean Six Sigma methodologies.
• Identify waste, bottlenecks, rework, process variation, and control gaps, and implement measurable improvements.
• Data Analysis and Reporting
• Analyze finance and operational data to identify trends, exceptions, root causes, and improvement opportunities.
• Develop KPIs, dashboards, and reports to monitor process performance, quality, cycle times, and control effectiveness.
• Translate findings into clear recommendations and prioritized action plans.
• Project Ownership and Implementation
• Own projects from problem definition and analysis through implementation, stabilization, and benefits tracking.
• Lead cross-functional teams across Finance, Technology, Operations, and business functions.
• Manage project plans, risks, dependencies, stakeholder alignment, testing, training, and rollout.
• Documentation and Knowledge Transfer
• Create and maintain process maps, SOPs, work instructions, and control documentation.
• Use BPMN standards where relevant and support training and knowledge transfer to operational teams.
• Ensure improvements are embedded into standard processes and governance routines.

• Quality & Controls: 
  • Identify and support the implementation of internal controls and quality assurance measures to mitigate risks and ensure compliance.

What You’ll Need to Succeed 

• Bachelor’s or Master’s degree in Finance, Accounting, Business, Engineering, Operations, or a related field.
• At least 6 years of relevant experience in finance transformation, finance operations excellence, continuous improvement, or finance and accounting process improvement.
• Solid understanding of finance operations processes, including Order-to-Cash (OTC), Procure-to-Pay (PTP), and Record-to-Report (RTR).
• Lean Six Sigma Green Belt certification or higher.
• Strong practical experience applying Lean Six Sigma methodologies, including:
  • DMAIC
  • Process mapping
  • Value-stream mapping
  • Kaizen
  • Process reengineering
  • Structured root-cause analysis, including Fishbone and 5 Whys

 

• Excellent communication, articulation, interpersonal, and stakeholder-management skills.
• Strong ownership and ability to manage multiple priorities in a fast-paced environment.
• Adaptability and resilience, with the ability to work effectively in ambiguous and changing environments.
• High attention to detail, particularly regarding accounting accuracy, controls, documentation, and quality.

It’s good if you have

• Familiarity with finance systems such as SAP, Oracle, or similar platforms.
• Experience with automation tools such as Macros, RPA, Alteryx, UiPath, or similar technologies.
• Experience with automation tools such as Macros, RPA, Alteryx, UiPath, or similar technologies.
• Professional accounting qualifications such as CPA, ACCA, CA, CMA, or equivalent.

What you’ll get

• A relocation package including visa-sponsorship to help you and your family get here comfortably.   

• Medical insurance, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit   

• Employee resource groups for every culture and background 

• Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.   

• Professional growth and learning budget, including several in-person development programs for each stage of your career. 

• The chance to live in Bangkok, one of the best cities in Southeast Asia, and a central hub for travel. Within 3 hours, you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.  

 

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Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.

 

 

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.