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Loan Servicing Specialist

Spokane, WA (HQ)

AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100+ year-old Farm Credit System – the leading provider of credit to American agriculture.

AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.

We are in search of a Loan Servicing Specialist I or Loan Servicing Specialist II to join our Specialized Lending department in Spokane, Washington (Headquarters). This full-time position reports to the Manager, Central Servicing and performs monitoring and servicing activities, and a variety of portfolio management duties, to support the administration and extension of sound, constructive credit and related services.

After an initial in-office training period, this position is eligible for workplace flexibility and a one-time home office stipend. Employees are expected to continue working from their office location a minimum of 50% or 60% of the time depending on location.

Compensation Information

The base salary range for this position in Spokane, Washington is:

Level I: 
Typical starting range: $39,000 - $50,600
Full base salary range: $39,000 - $56,400
Annual performance-based incentive target is 6% of base.

Level II: 
Typical starting range: $43,100 - $57,400
Full base salary range: $43,100 - $56,400
Annual performance-based incentive target is 6% of base.

Job Requirements

  • Perform loan servicing activities such as escrow account monitoring, mortgage modifications and loan amendments.
  • Monitor flood and hazard insurance and taxes and initiate force placed insurance coverage as necessary.
  • Monitor and follow up on past due accounts and taxes to ensure appropriate loan classification.
  • Process loan reconveyances and mortgage satisfactions.
  • Identify and process loan servicing actions.
  • Provide support to customers, AgWest employees and third-party vendors for multiple specialized lending programs.
  • Identify and resolve customer issues in a timely manner.
  • Perform all duties and maintain all standards in accordance with company policies, procedures, and internal controls.
  • Other duties as assigned.

Minimum Requirements

  • High school diploma or equivalent
  • Ability to effectively learn and utilize a wide variety of systems/software
  • Knowledge of and ability to demonstrate effective customer service skills
  • Ability to learn, understand and complete credit and financial documents

Preferred Requirements

  • At least two years’ relevant work experience in lending, banking, or related field.
  • General knowledge of applicable credit laws, regulations, investigation and verification practices.
  • Knowledge of credit and legal terminology, organization loan and interest rate programs, and financial services related procedures and forms.
  • Knowledge of organization loan closing procedures.

Benefits Offered by AgWest

  • Medical, dental, and vision insurance 
  • Basic term life and AD&D insurance (fully paid for by the company)
  • Paid days off annually: 15 vacation*, 15 sick, 12 holidays and 3 volunteer
  • 401(k) plan (6% match plus 3% employer contribution)
  • Employee Assistance Program
  • Wellness Program
  • Jeans are welcome at work every day at AgWest! 

*Vacation accrual rates increase with tenure.

Details about insurance and retirement benefits are available at:  https://www.farmcreditfoundations.com/fcfbenefits

#LI-Hybrid 

Job level and starting annual salary will be based on a variety of factors including but not limited to experience, education, certifications/licensure, internal equity, location, business needs and market demands. The listed compensation and benefits information is accurate as of the posting date. AgWest reserves the right to adjust compensation for all positions and modify or discontinue benefits programs at its sole discretion, subject to applicable law.

Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by law.

When you apply for a position with AgWest Farm Credit, we collect personal identifiers (from your resume and other application information you submit), such as your name, email address, mailing address, telephone number(s) and employment and education related information. This helps us evaluate job applicants for hiring opportunities, and, communicate with them. 

To comply with federal regulations for equal employment opportunity and affirmative action (EEO/AA), we track our applicants by gender, race/ethnicity, veteran status, disability status, and the position for which they applied. You will be presented with a voluntary self-identification form as part of this application; we wanted you to know why we collect this information and what we do with it.  Please be aware that this information is kept separate from your application, and not utilized in the selection process. 

For more information about the information AgWest Farm Credit collects, please see the AgWest Farm Credit California Privacy Policy.

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