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Researcher Engagement Specialist

Remote - NY, NJ, CT, MD, VA, PA, MA, RI or Washington, DC

AIP Publishing is a leading publisher of the physical sciences. Working at AIP Publishing means being part of a mission: to accelerate scientific discovery while reimagining the future of scholarly publishing. 

AIPP is proud to have been named one of the Best Companies to Work for in New York in 2020, 2021, 2022, 2023 and 2024. We foster a collaborative, creative atmosphere and encourage an inclusive workplace culture that maximizes individual contributions. 

 

Our excellent benefits package includes:

  • Paid time off
  • Flexible Work Schedule
  • Competitive medical, dental and vision options
  • Exceptional retirement benefits
  • Training opportunities 
  • Tuition assistance

Are you passionate about people and dedicated to providing exceptional customer service? Do you thrive on building relationships and solving problems? AIPP is seeking a Researcher Engagement Specialist to join the Researcher Engagement Team.

This dynamic role involves being the friendly, helpful voice of our organization to researchers through executing personalized communication campaigns, building and maintaining positive relationships with our researcher community over email, and supporting various outreach initiatives to engage researchers.

Key Responsibilities:

  • Respond promptly and professionally to email inquiries, providing best-in-class customer service.
  • Manage communication campaigns to engage our community using brand-consistent templates and established processes.
  • Assist with various projects aimed at engaging researchers and improving their publishing experience.

Requirements:

  • 1 -2 years of experience in a customer service role within an office setting.
  • Bachelor's degree or equivalent experience.
  • Experience working remotely.
  • A foundational understanding of peer review is a plus but not required.
  • Genuine interest in helping people and solving problems.
  • Exceptional interpersonal and written communication skills.
  • Strong attention to detail and organizational abilities.
  • Adaptability and the ability to thrive in a fast-paced environment.
  • Team player mentality with excellent collaboration skills.
  • Proficiency in Microsoft Office Suite.
  • Experience with customer relationship management and project management software such as Freshdesk, Zendesk, Salesforce, or Jira is a plus but not required.
  • Willingness to travel 1-4 times per year for in-person meetings.
  • Must reside in NY, NJ, CT, MD, VA, PA, MA, RI, or DC.

Additional details:

$21.64 - $24.04

Salary within the above posted range is based on a variety of factors including relevant experience.  This is a remote first plus convening opportunity. 

 

A wholly owned not-for-profit subsidiary of the American Institute of Physics (AIP), AIP Publishing’s mission is to advance, promote, and serve the physical sciences for the benefit of humanity by breaking barriers to open, equitable research communication and empowering researchers to accelerate global progress. AIP Publishing supports the charitable, scientific, and educational purposes of AIP through scholarly publishing activities on its behalf and on behalf of our publishing partners. Our publishing portfolio includes digital books, AIP Conference Proceedings, and peer-reviewed journals across a spectrum of research areas, including our flagship titles Applied Physics Reviews, Applied Physics Letters, Journal of Applied Physics, and The Journal of Chemical Physics. 

AIP Publishing is proud to be an Equal Opportunity Employer 

https://publishing.aip.org/privacy/ 

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