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Technical Support Engineer, Self Managed

Remote - India

Airbyte is the open-source standard for EL(T). We enable data teams to replicate data from applications, APIs, and databases to data warehouses, lakes, and other destinations. We believe only an open-source approach can solve the problem of data integration, as it enables us to cover the long tail of integrations while enabling teams to adapt pre-built connectors to their needs.

So far, we've built over 350 connectors and have had 60,000+ companies replicating data with us. We've raised $181M from some of the world's top investors (Benchmark, Accel, Altimeter, Coatue, Y Combinator, etc.) and believe in product-led growth, where we build something awesome and let our product bring the users, rather than an outbound sales engine with cold calls.

Airbyte is a hybrid workplace with most of the team based in Silicon Valley. We’re committed to providing as much context to our current employees and candidates. The Airbyte company handbook, core values, methodology, strategy, and roadmap are open to all.

If you find this role exciting, we encourage you to apply even if you think you don’t meet all requirements.

Opportunity

As a Layer 2 Self Managed Support Engineer, you will engage directly with our Airbyte Cloud and Airbyte OSS Enterprise customers to ensure their success with the Airbyte product. You will act as the user’s advocate, working closely with fellow support engineers, as well as product and engineering teams, to ensure critical improvements are prioritized in the roadmap. Your responsibilities will include triaging user issues, finding workarounds, and undertaking automation and engineering projects. Additionally, creating knowledge base articles to reduce the support load and enhance the product will be an essential part of your role.

What You’ll Do

  • Provide exceptional email and Zoom support to open-source Enterprise customers, including users with development/engineering backgrounds.
  • Collaborate with internal and external engineers to identify, replicate, and find workarounds for issues.
  • Engage in various engineering tasks, including automation, development, and other projects as needed.
  • Document solutions and application behavior to enhance our Knowledge Base for both internal and external use, supporting scalability with growth.
  • Act as a liaison between users and the Product and Engineering organizations, ensuring clear and effective communication of feedback.

What You’ll Need

  • 1+ yrs of experience as any of the following: Data Engineering, Data Analysts, DevOps or QA Engineers OR 2+ years as Layer 2 Technical Support Engineer, or similar roles supporting developers.
  • Proficiency in Github, Kubernetes, Python, and troubleshooting / stack trace interpretation.
  • Familiarity with CI/CD pipelines, Docker, Helm, APIs, SQL, NoSQL, database concepts, data orchestration tools (e.g., Apache Airflow, Dagster), and observability tools (e.g., Datadog, Prometheus, OpenTelemetry) is a plus.
  • Experience working closely with Engineering teams and/or Developer customers.
  • Proven ability to communicate effectively with Enterprise customers, including documenting and communicating breaking changes.
  • Flexibility to adapt to changing technologies and processes.
  • Exceptional organizational skills, adept time management, and the ability to prioritize tasks effectively.
  • Growth mindset with a passion for continuous learning and improvement.
  • Collaborative team player with excellent communication skills.
  • Desire to work remotely.
  • Share our values.

Location

  • Remote India

We Provide 

The benefits listed below are for US-based employees.

  • Relocation - should you apply to a San Francisco based role, Airbyte will assist with U.S. relocation to make this a seamless transition and compensate you well.
  • Unlimited Paid Time Off - we need you at your best at all times. Our expected minimum time off of 25 PTO days per year lets you schedule your work around your life.
  • Parental leave (for new parents) - we offer 16 weeks of paid parental leave for all new parents so you have time to adjust to the new life (and work) schedule introduced by your new bundle of joy.
  • Sponsored Travel - Airbyte has a partially distributed team and we recognize the value of in-person time. We sponsor annual company-wide retreats, team offsites, and Travel With Purpose in between to allow you to collaborate with your team in person on a regular basis.
  • Open book policy - we will pay for books you purchase for your professional and career development. 
  • Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company. 
  • Competitive benefits package for US-based employees, including:
  • Blue Shield or Kaiser Medical Insurance 
    • Airbyte covers 100% for both employees and dependents
  • Dental (including child & adult ortho) & Vision Insurance
    • Airbyte covers 100% for both employees and dependents
  • Life and AD&D Insurance
    • Airbyte covers 100% for employees
  • Short-term Disability Insurance 
    • Airbyte covers 100% for employees 
  • Long-term Disability Insurance
    • Airbyte covers 100% for employees
  • Healthcare insurance stipend for those outside the US whose countries do not provide it for free.
  • 401k for US-based employees.
  • FSA (flexible spending account)
  • Work Visas We currently sponsor H1B Transfers, TN Visas, and Green Cards. All other Visa requests will be discussed on a case by case basis to determine if we can sponsor.

 

 

Airbyte is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

 

Airbyte is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.

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