Technology Sourcing Manager

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

The Team You'll Join

Procurement at Aircall sits within the Finance organization and plays a key role in helping the company operate efficiently and scale well. We partner closely with teams across the business to build sourcing strategies that match Aircall's priorities and turn spend into real value.

• We're a small, hands-on team with an AI-first mindset, using automation and data to cut the busywork and spend our time where it matters.
• Partner closely with Finance, Legal, Engineering, and InfoSec to align sourcing with the business and structure sound commercial and risk terms.

The Difference You Will Make

You'll be the sourcing partner for Aircall's Technology organization, one of our largest and most complex areas of spend. Working with the Director of Procurement and our technical teams, you'll help shape sourcing strategy, run negotiations, and stay ahead of renewals before they land on us. You'll also be someone who can dig into the details of a deal and challenge the business on supplier choices, scope, and timelines when it leads to a better outcome. This is a hands-on role for someone who's comfortable jumping in and adding value from day one.

A Typical Day

• Partner with Engineering, Infrastructure, and IT leadership to understand platform needs, business requirements, and technology roadmaps.
• Develop sourcing and category strategies across cloud infrastructure, enterprise SaaS, AI/ML services, developer tooling, and security technologies.
• Lead complex sourcing events including supplier discovery, RFPs, negotiations, and contract execution.
• Evaluate supplier proposals, pricing models, and long-term cost structures, including usage-based and consumption pricing.
• Map contract renewals and business initiatives several quarters in advance so sourcing stays ahead of demand.
• Partner with Legal, Finance, and InfoSec to structure scalable commercial terms, data-protection provisions, and risk protections.
• Act as a trusted advisor to stakeholders, working with them on supplier choices, scope, and timelines to reach the best commercial outcome.
• Use AI-enabled tools and structured analysis to compare supplier proposals and generate negotiation insights.
• Build strong partnerships with technology leaders so sourcing is embedded early in platform investment decisions.
• Simplify sourcing processes and improve the decision frameworks technology stakeholders rely on.

Your Expertise

• 6+ years of experience in technology procurement.
• Experience sourcing enterprise software, SaaS, cloud infrastructure, or IT services.
• Strong commercial negotiation experience with technology suppliers.
• Comfortable challenging the business on scope, timelines, and supplier choices.
• Strong analytical skills, including financial models, supplier comparisons, and contract terms.
• Experience using data, automation, or AI tools in your work.
• Excellent stakeholder management and communication skills.
• Preferred: experience managing subprocessor-type vendor relationships (DPAs, data residency, SLAs).
• Preferred: experience with Zip, NetSuite, or Ironclad