Customer Service Administrator

Wage:                $24.00
Hours of Work: Full-Time (35-40 hours per week) 
Location:           Whitehorse, Yukon

At Chieftain Energy, we’re proud to be more than just a fuel supplier—we’re the lifeline that keeps Air North, Yukon’s Airline and the North moving. As a subsidiary of Air North, our mission is to deliver reliable, safe, and responsive energy solutions that power communities and support the airline’s operations. Joining Chieftain means being part of a team that values quality, teamwork, and the unique challenges and opportunities of serving the territory. If you’re ready to be part of an organization that combines industry expertise with a deep commitment to community, we’d be excited to hear from you.

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Why join us?

• Phenomenal local and international flight benefits for you and your family!
• Extra travel benefits such as hotels and cruises
• Employer paid health & dental benefits
• Group RRSP investment options
• Cargo shipping benefits
• Vehicle and home heating fuel discounts through Chieftain Energy for you and your family

Role Summary:

The Customer Service Administrator will provide support to Chieftain’s Administrative team by performing clerical and administrative functions relating to day-to-day operations.

Key Duties and Responsibilities:

• Enter new clients and applicable information accurately into all systems
• Maintain records and edit client information as requested
• Manage walk in, phone, and e-mail traffic of customer service inquiries
• Coordinate with other departments based on customer inquiries
• Process cash, cheques, or electronic payments and batch out each day
• Assist with labour tasks around the yard
• Loading/unloading fuel trucks

Must haves:

• Minimum Grade 12 diploma or equivalent
• Minimum 2 years’ experience in administration or customer service
• A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities
• Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support
• Must be a legally entitled to work in Canada

Nice to haves:

• Administration or Finance education
• Forklift skills 

Ready to join us?

• Submit your resume and cover letter explaining why you are an ideal fit for the role
• If selected, we'll reach out within 15 days for a brief introductory call
• Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager
• We aim to make final decisions within 14 days of the initial call

 

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At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve.

We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward.

Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!