Senior Network Manager

Company Introduction:

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.  

Airspace has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. 

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. 

Role Purpose:

The Senior Network Manager role at Airspace is responsible for the management, development and continuous improvement of service partners (Couriers, Freight Forwaders, Ground Handlers and OBC providers) performance in their assigned territory. At Airspace, Network Managers are expected to continually drive, maintain, and expand service excellence within their network through the performance management of their partners, and act as a conduit of Airspace’s quality standards towards our partners. The ideal Network Manager is a data-driven problem solver who will act and execute independently and collectively towards company-level objectives, while simultaneously strengthening the capability and quality of our network of service partners. 

Role Responsibilities:

Market Development 

• Source, thoroughly evaluate, and onboard new service partners in existing and new markets to add additional capacity in existing markets, introduce specialized capabilities, or establish serviceability in net new markets 
• Establish baselines and success metrics for new market launches to ensure performance standards are met 
• Regularly conduct market and country-level assessments to understand regulatory and competitive dynamics that impact Airspace’s service capabilities in your assigned territories 

Market Management

• Monitor and manage partner performance levels (acceptance rate, time to pickup, on-time performances, email and phone response time) to ensure Airspace’s network consistently meets or exceeds expectations
• Setup and control parameters which guard the quality of subcontractors according to our ISO 9001:2015 guidelines and internal quality standards and, when required
• Facilitate business reviews (either weekly, monthly or quarterly) with partners to align on performance, expectations, and drive corrective actions
• Proactively identify and implement mitigation strategies for market risks such as capacity constraints, geopolitical changes, or seasonality 
• Lead the implementation of new service lines or process changes with partners, ensuring alignment to SOP’s and SLA’s
• Ensure cost competitiveness at the market and partner level through evaluation of rate structures and engaging in negotiations as necessary

Operational Solutioning and Implementation

• Build and execute the implementation of  operational solutions that align with customer and business requirements, including routing, transit/SLA times, cost, and compliance needs
• Collaborate with cross-functional teams (e.g., Operations, Finance, R&D) to translate commercial and operational solutions into executable network plans
• Validate operational feasibility of proposed solutions through test shipments and pilots 

Relationship Management

• Build and maintain high-trust relationships with key partners, stakeholders to drive loyalty and 
• Act as the primary escalation point for partner-related issues, and driving the execution of resolutions 

Data Analysis & Continuous Improvement

• Routinely analyze partner performance KPIs compared to stated SLAs that measure individual partner performance and cost-effectiveness 
• Proactively evaluate and identify performance improvement opportunities with individual partners and/or specific markets 
• Independently execute corrective action plans with partners based on missed SLA/ KPI targets, as needed

Role Expectations:

• You will keep a positive and forward moving mindset to tackle obstacles or challenges thrown your way 
• You will possess a high sense of urgency and exhibit ultimate accountability, balancing long-term objectives with near-term execution
• You will operate proactively as a self-starter, managing multiple partners, projects and deliverables in a fast-paced, cross-functional environment 
• You will exhibit  exceptional communication skills, including the ability to be clear, concise and timely 
• You will maintain strong professional organization and discipline to meet deadlines and own tasks to completion

Skills & Experience:

• At least 5 years of logistics experience in a similar role; ideally a combination of Operations and/or Network Management or Trade Lane Management experience 
• Very good knowledge of the Expedite, Time-Critical or Speciality logistics industry
• Highly proficient in Microsoft Office 365 or Google Suite applications
• Service minded team-player
• Business fluency in English. Additional language skills are highly welcome. 
• Willingness to travel and ability to deal with change

Core Values:

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

About Airspace:

From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. 

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.

Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. 

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.