Operations Specialist III, Aerospace (Germany)

What we do:

Airspace is a technology-enabled logistics service provider. Through patented technology, people, and services, Airspace eliminates transparency issues and challenges that customers face today. With the industry’s most technologically advanced platform, Airspace’s end-to-end solution expedites time-critical deliveries, improves accuracy, and provides full visibility on the shipments that matter the most.

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

 

Importance of Role

The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

 

Responsibilities

Must be able to perform all Responsibilities included in the Operations Specialist II Job Description

Advanced Problem Solving

• Ability to independently resolve all escalated issues using provided resources with minimal to no assistance
• Ability to assist in resolving team member escalations and questions
• Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals 
• Expert on all International regulations, Import, and Export requirements 
• Ability to understand big picture decisions for customers balancing service with customer margins. Ability to balance speed, cost, and customer impact without defaulting to escalations
• IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate. 
• Balancing cost of service quality and expectations with margin. 
• Minimal to no errors & service failures
• Make educated decisions under pressure 
• Anticipate problems before they surface and act early 

Operating the Airspace Platform

• Hold and maintain Dangerous Goods Certification . Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures. 
• Assist in resolving team member inquiries for DG flagged orders
• Gain knowledge of additional sector processes 
• Provide SOP guidance hand in hand with leadership 
• Uphold team expectations leading by example 

Maintaining Balanced Level of Performance

As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.

 

Requirements

• Ability to work weekend shifts
• Ability to work out of our Frankfurt, Germany office on a hybrid schedule
• German language proficiency strongly preferred (at least B1/independent user level)

 

Compensation

€50,000 - €65,000 annual salary

 

What you get back from us:

• Freedom: of creativity, self-responsibility and for all self-development;
• Complete package: Pension plan, a good salary, enough vacation days to spend, company fitness and an interesting bonus plan;
• International team: you will work with many different nationalities in all time zones in the world;
• Fantastic colleagues: an international team of highly skilled and for all motivated team members are there to make your day;
• Great customers: customers from all over the world and in many different markets are there to broaden your horizon and are waiting for your support;
• Open door environment: in a young and international team, where your voice will be heard and where we are all working to reach the same goals;
• Growth Opportunities: we are a startup, the sky is the limit, we will invest in you like you invest in our company;

Don’t waste any more time and get in contact with us. Apply to the role if you feel qualified, check out our website www.airspace.com for more details on our services and if any questions arise, please do not hesitate to contact our European HQ in the Netherlands under +31 (0)88 60 55 600.

Was Du von uns zurückbekommst:

• Freiheit: Kreativität, Selbstverantwortung und Selbstentwicklung;
• Komplettpaket: Pensionsplan, ein gutes Gehalt, genügend Urlaubstage, Betriebsfähigkeit und ein interessanter Bonusplan;
• Internationales Team: Du arbeitest mit vielen verschiedenen Nationalitäten in allen Zeitzonen der Welt;
• Fantastische Kollegen: Ein internationales Team von hochqualifizierten und vor allem motivierten Teammitgliedern ist da, um Deinen Tag positiv zu gestalten;
• Großartige Kunden: Kunden aus der ganzen Welt und aus vielen verschiedenen Märkten erweitern Deinen Horizont und warten auf Deine Unterstützung;
• Prinzip der offenen Türen: In einem jungen und internationalen Team, in dem Deine Stimme gehört wird arbeiten wir alle daran, die gleichen Ziele zu erreichen;
• Wachstumschancen: The sky is the limit. Wir werden in Dich investieren, so wie Du in unser Unternehmen investierst;

Verschwende keine Zeit mehr und setz Dich mit uns in Verbindung. Sende Deinen Lebenslauf mit einem Motivationsschreiben (in deutscher Sprache) an EUjobs @ airspace.com. Weitere Informationen zu unseren Dienstleistungen findest Du auf unserer Website www.airspace.com. Bei Fragen wende Dich bitte an unser europäisches Headquarter in den Niederlanden unter +31 (0) 88 60 55 600.

Ce que nous faisons:

Airspace est un fournisseur de services logistiques reposant sur la technologie. Nous intégrons la technologie, les personnes et les services via une plate-forme logicielle automatisée innovante qui offre aux parties prenantes une véritable solution d'expédition de bout en bout avec une visibilité totale. Nous avons créé notre plateforme pour éliminer les problèmes de transparence et les défis auxquels les clients sont confrontés chaque jours.

Nous vous offrons :

• Liberté: de créativité, de responsabilité et un développement personnel;
• Avantages : plan de retraite, bon salaire, suffisamment de jours de vacances à dépenser, et un bonus intéressant;
• Environnement international: vous travaillerez avec de nombreuses nationalités différentes dans tous les fuseaux horaires du monde; dans une équipe jeune et internationale, où votre voix sera entendue et où nous travaillons tous pour atteindre les mêmes objectifs;
• Environnement agréable: une équipe internationale hautement qualifiée. Tous nos agents sont motivés et feront en sorte que votre journée soit agréable à travailler;
• Clients grand compte: des clients du monde entier dans de nombreux domaines différents sont là pour élargir vos horizons et attendent votre soutien;
• Opportunités de développement: « the sky is the limit », nous investirons en vous comme vous investissez dans notre entreprise;

Ne perdez plus de temps et contactez-nous. Envoyez votre CV avec une lettre de motivation (en français) à EUjobs@airspace.com consultez notre site Web www.airspace.com pour plus de détails sur nos services et si vous avez des questions, n'hésitez pas à contacter notre siège européen aux Pays-Bas au +31 (0) 88 60 55 600.