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Senior Collections Analyst

Remote - US

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

As a Sr. Collections Analyst, you will play a critical role in managing our accounts receivable processes and ensuring timely recovery of outstanding balances. You will be responsible for handling business-to-business collections, performing root cause analysis, and conducting reconciliations to resolve discrepancies. You will have experience and be responsible for vendor payment portals such as Ariba and Coupa.  Your expertise will contribute to the efficiency of our collection’s operations, ultimately supporting our financial health and client relationships.

What you'll do

  • Business-to-Business Collections: Effectively manage inbound/outbound correspondence and phone calls to collect outstanding accounts receivable balances.
  • Root Cause Analysis: Identify underlying issues causing payment delays and develop actionable solutions to mitigate these challenges.
  • Account Reconciliation: Conduct thorough reconciliations to resolve account discrepancies and ensure accuracy in billing
  • Team Support: Undertake additional duties as assigned to support the billing and collections team and contribute to overall departmental goals.
  • Accounting Software Utilization: Leverage Workday and Airtable AR/Collections software systems to track and manage accounts receivable.
  • Accounts Receivable Management: Manage an assigned A/R portfolio to ensure recovery of outstanding payments and identify any potential bad debt to reduce aged AR in a timely fashion.  Active follow-up, document your collection activities and consistently deliver on collections and AR Aging metrics as assigned.
  • Collection Process Implementation: Adherence to efficient and effective collection strategies to expedite payment recovery and maximize cash flow.
  • Commercial Collections: Handle collections for commercial accounts, striving for maximum recovery while maintaining positive client relationships.

Who you are

  • Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
  • Experience: Minimum of 3-5 years of experience in accounts receivable and collections, preferably in the IT software industry.
  • Technical Skills: Proficient in accounting software systems (e.g., Salesforce (CRM), WorkDay (ERP), and Microsoft Office Suite.
  • Knowledge: Strong understanding of billing functions and collection processes, with experience in commercial collections.
  • Analytical Skills: Proven ability to analyze root causes and develop effective solutions.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with clients and internal teams.
  • Detail-oriented: Strong attention to detail with a commitment to accuracy and quality in all tasks.
  • Team Player: Ability to work collaboratively in a team environment while managing individual responsibilities.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

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Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:

$119,000 - $155,000 USD

For all other work locations (including remote), the base salary range for this role is:

$107,000 - $139,600 USD

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